Dianna Jones
Atwater
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Medical Assistant, Internal Medicine
Cleveland Clinic Akron General
Akron
01.2014 - Current
- Prepared and maintained accurate patient medical records and documentation.
- Coordinated patient scheduling and follow-up appointments effectively.
- Supported front office operations, including answering phones and managing correspondence.
- Verified insurance coverage prior to patient visits.
- Assisted with administrative tasks such as filing documents and preparing reports.
- Ordered medical supplies and maintained inventory control.
- Maintained accurate records of patient visits in electronic medical record system.
- Obtained authorizations from insurance companies for certain procedures or medication.
- Answered phones, scheduled appointments, and managed office correspondence.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant/Office Manager
Hartville Pediatrics
Hartville
10.2006 - 10.2013
- Managed daily office operations and coordinated patient scheduling efficiently.
- Developed office procedures to improve operational efficiency and communication.
- Assisted in budgeting and financial management for office resources.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
Education
NAHP Certified Medical Assistant - Medical Assistant
North Coast Medical Training Academy
Kent, OH 11.2005 - 05.2006
Skills
- Electronic medical records
- Patient scheduling
- Insurance verification
- Administrative reporting
- Front office operations
- Workflow improvement
- Attention to detail
- Time management
- Insurance authorizations
- Reliable team player
- Medical office administration
Affiliations
- Mini Homesteading. Garden, Chickens, Apiary, Sourdough .
- Volunteer twice a week at a Homeless Outreach.
- Learn a new skill set yearly.
Timeline
Medical Assistant, Internal Medicine
Cleveland Clinic Akron General
01.2014 - Current
Medical Assistant/Office Manager
Hartville Pediatrics
10.2006 - 10.2013
NAHP Certified Medical Assistant - Medical Assistant
North Coast Medical Training Academy
11.2005 - 05.2006