Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NICOLE TOUCHETTE

Redford,MI

Summary

Experienced customer service professional with over 20 years customer service experience and 19 years of medical assisting and medical records experience. Exceptional communication skills and leadership skills. Background includes proven success in sales, customer service, medical assisting, training, and record keeping. Exemplary networking skills and ability to build and nurture client relationships. Seeking the opportunity to utilize strong interpersonal skills and customer service expertise while enhancing business operations. Looking to secure a career with a well established company that offers long term employment with the opportunity for growth and learning.

Overview

23
23
years of professional experience

Work History

Medical Assistant, Internal Medicine

PrimeCare On Wixom
Novi, MI
07.2019 - Current
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Incorporated outside records into charts and EHR.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted EKGs, spirometry testing, and X-rays as requested by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Medical Assistant/Medical Records Clerk

Medical Clinic of Northville
Northville
11.2004 - 04.2019
  • Record patients' medical history, vital statistics, and pertinent information in patients' medical records
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Clean/sterilize instruments and dispose of contaminated supplies
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  • Keep financial records, bookkeeping duties, handling credit or collections and mailing monthly statements to patients
  • Keeping records of inventory, order medical/office and other equipment when needed
  • Perform general office duties which include: scheduling appointments for patients, answering telephones, taking dictation, or completing insurance forms.

Direct Sales

BrightHouse Networks
Livonia
11.2003 - 10.2004
  • Distribute product samples and literature that details products and services
  • Answer questions about product features and benefits
  • Contact customers to persuade them to purchase merchandise or services
  • Explain products, services, prices, and demonstrate use of products.

Customer Service/Stock Clerk

Babies R US
Northville
06.2001 - 10.2003
  • Confer with customers by telephone/in person to provide information about products, enter completed and cancelled orders, and obtain details of complaints
  • Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
  • Unloading trucks with merchandise, stocking/organizing merchandise.

Education

Completed coursework towards Medical Assistance Program Physical Sciences -

National Institue of Technology
01.2005

High School Diploma -

Lutheran High Westland
06.2002

Skills

  • Intermediate with Windows Office
  • Highly Organized
  • Immunization Administration
  • Diagnostic Testing
  • Specimen Collection
  • Medical Coding
  • Confidentiality
  • Medical Billing
  • Patient Scheduling
  • HIPAA Compliance
  • Sterilization techniques
  • Motivational Interviewing
  • Clinical Documentation
  • Insurance Verification
  • Patient Flow Management
  • Procedure Assistance
  • Inventory Management
  • Data Entry
  • Medical Terminology
  • Payment Collection
  • Phlebotomy
  • Professional Bedside Manner
  • Medical Procedures
  • Wound care and irrigation
  • Inventory and supply management
  • Sterile technique
  • Preparing specimens and samples
  • Documentation expert
  • Electronic Medical Records
  • EKG set up and monitoring
  • Electrocardiography (EKG)
  • Vital sign monitors
  • Pulmonary function tests (PFTs)
  • Medical Records Management
  • Lab equipment setup
  • Communicating with patient families
  • Patient Assessments
  • Diagnostic Procedures
  • Proper sterilization techniques
  • Understands medical procedures
  • Venipuncture and phlebotomy
  • Appointment Setting
  • Quick problem solver
  • Vital Sign Monitoring
  • Stocking supplies
  • Restocking lab supplies
  • Insurance Claims
  • Electronic charting
  • Willingness to learn
  • Flexibility and adaptability

References

References available upon request

Timeline

Medical Assistant, Internal Medicine

PrimeCare On Wixom
07.2019 - Current

Medical Assistant/Medical Records Clerk

Medical Clinic of Northville
11.2004 - 04.2019

Direct Sales

BrightHouse Networks
11.2003 - 10.2004

Customer Service/Stock Clerk

Babies R US
06.2001 - 10.2003

Completed coursework towards Medical Assistance Program Physical Sciences -

National Institue of Technology

High School Diploma -

Lutheran High Westland

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NICOLE TOUCHETTE