HEYDI ZAVALA
BROOKLYN,NY
Summary
Compassionate Medical Assistant with strong skills in patient-focused care and HIPAA compliance. Experienced in vital sign monitoring and phlebotomy techniques, dedicated to enhancing patient experience and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant, Internal Medicine
Elizabeth Schwartzburt
02.2018 - Current
- Assisted in patient intake processes, ensuring accurate data collection and entry into electronic health record systems.
- Administered routine immunizations and assisted in minor procedures under physician supervision, enhancing patient care delivery.
- Coordinated medication refills and managed prescription requests, improving workflow efficiency within the practice.
- Educated patients on treatment plans and preventive care measures, promoting adherence to health protocols.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Daily EKG's and up to 30 venipuncture per day
- Returning patient's phone calls or pharmacies phone calls in the order they come in.
- Expedited insurance claims processing by obtaining prior authorizations for treatments or medications prescribed by the physician team.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant Supervisor
BROOKLYN MEDICAL ASSOCIATES
02.2006 - Current
- Supervised daily operations of medical assistants, ensuring adherence to protocols and standards.
- Streamlined patient scheduling process, improving appointment efficiency and reducing wait times.
- Mentored staff on patient care best practices, enhancing service quality and team performance.
- Implemented training programs for new hires, increasing competency and confidence in clinical tasks.
- Coordinated with healthcare providers to optimize workflow and ensure seamless patient care delivery.
- Enhanced patient confidentiality and data security, by implementing updated privacy policies and procedures.
- Collaborated with insurance companies to expedite patient claims processing, improving patient experience with billing.
- Enhanced team adaptability to new healthcare protocols during health crises, maintaining high standards of patient care.
- Led by example in providing compassionate patient care, setting high standard for team.
- Enforced quality control protocols to maintain accuracy of test results.
- Up to 45 Venipunctures per day
- Performing In house testings such as, UA's dipsticks, urine HCG, urine drug screens EKG, holter monitors, PFT's + Nebulizer treatments, Covid-19 rapid swabs + throat cult swabs & light ear irrigation when needed
- Inventory, ordering supplies & stocking rooms (daily or as needed)
- Light pediatric experience with 10+ years of OB-GYN
- Assisting and helping with front desk duties, such as picking up multiple phone lines, taking and sending messages, collecting patient's balances/copayments (cash, debit or credit)
- Refilling patient's medications. Obtaining PA's for medications
- Faxing Patient's reports/labs or progress notes to other physicians. Also, getting reports from other physicians
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
Education
High School Diploma -
Fort Hamilton HS
Brooklyn, NY04-2001
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Electronic health records
- Electronic medical records
- Immunization administration
- Phlebotomy techniques
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- First aid
- Medical supply inventory
- Fluent in English & Spanish
- Trustworthy companion
- Adaptable
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Payment collection
- Professional bedside manner
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Full Professional
Timeline
Medical Assistant, Internal Medicine
Elizabeth Schwartzburt
02.2018 - Current
Medical Assistant Supervisor
BROOKLYN MEDICAL ASSOCIATES
02.2006 - Current
High School Diploma -
Fort Hamilton HS