Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianna Mangrum

Monette,AR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Buffalo island water
Monette, AR
02.2026 - Current
  • Collect payments
  • Answer phones
  • Daily reports
  • Opening and closing
  • Assisted customers with inquiries about water services and billing.
  • Processed service requests and complaints efficiently.
  • Provided support for account updates and service changes.
  • Handled payments and transactions securely and accurately.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Referral specialist

Jonesboro Orthopaedics & Sports Medicine
Jonesboro, AR
09.2019 - 12.2025
  • Facilitated patient referrals to specialists and healthcare services efficiently.
  • Coordinated communication between physicians and patients regarding referral processes.
  • Managed electronic health records for accurate tracking of patient referrals.

Education

Buffalo Island Central
Monette, AR

Skills

  • Payment processing
  • Customer billing
  • Service requests management
  • Electronic health records

Timeline

Customer Service Representative

Buffalo island water
02.2026 - Current

Referral specialist

Jonesboro Orthopaedics & Sports Medicine
09.2019 - 12.2025

Buffalo Island Central
Dianna Mangrum