Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dianna Mercado

Cape May,NJ

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

4
4
years of professional experience

Work History

Customer Service Associate/Night Supervisor

Wawa
05.2018 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

Health Science, Nursing Intention

Atlantic Cape Community College
Cape May Court House, NJ
04-2026

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Safety regulations
  • Hospitality and accommodation

Languages

Spanish
Full Professional

Timeline

Customer Service Associate/Night Supervisor

Wawa
05.2018 - 05.2022

Health Science, Nursing Intention

Atlantic Cape Community College

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