DIANNA SALLABERRY
Reno,NV
Summary
Dedicated case manager with years of experience helping individuals and families overcome obstacles, improve their lives, and become self-sufficient. Extensive knowledge of social services programs and resources. Adept at working effectively both within a team and unsupervised to accomplish goals. Superior work ethic with excellent communication, interpersonal, multitasking, and prioritization skills.
Overview
22
22
years of professional experience
Work History
Care Coordinator and Worklife Analyst
CVS Health
Reno , NV
08.2021 - Current
- Conduct initial assessments and evaluations of client needs.
- Provide emotional support to clients dealing with difficult issues.
- Detect high-risk factors and resource needs to optimize outcomes, ensuring timely referrals to programs.
- Assess safety risks associated with living environments or activities of daily living.
- Create and implement care plan activities while vigilantly tracking the progress and advancements.
- Ensure eligibility, educate, and refer clients to the available resources and services within their communities.
- Employ motivational interviewing techniques to drive client engagement, and transformative lifestyle changes.
Victim Advocate Case Manager
Community Services Agency
Reno, NV
08.2020 - 08.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring.
- Coordinated crisis intervention services when necessary, such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
- Assisted individuals through the criminal justice process, providing education, and support.
- Attended court hearings to provide support and advocacy for victims.
- Assisted clients in completing police reports and applications for protective orders.
- Assisted in filing compensation claims with the state or local Victim Compensation Board.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment, and community resources.
- Collaborated, developed, and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
Suicide-Crisis Intervention Counselor
Crisis Support Services of Nevada
Reno, NV
04.2019 - 08.2021
- Conducted assessments to determine the appropriate level of care for clients in crisis.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma, and relationship conflicts.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Assisted clients in identifying resources available within the community.
- Acted calmly and professionally under pressure while making decisions in high-stress situations.
Ophthalmic Technician Care Manager
Eye Care Professionals
Reno, NV
07.2002 - 01.2018
- Assessed patient needs, developed care plans and monitored progress, promoted continuity of care to improve health and vision outcomes.
- Motivated and supported patients in navigating treatment plans.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Developed and oversaw the treatment and prescription assistance program.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Education
Bachelor's in Psychology -
Walden University
Minneapolis, MNMSW Coursework- Micro Practice Settings in Social
Northcentral University
San Diego, CAMSW Coursework- Social Work Practice: Advocating S
University of Michigan EdX
Ann Arbor, MIFamily Development Specialist in Human Development
Swanson Professional Development
Reno, NVApplied Behavioral Analysis in Psychology
Relias Professional Development
Reno, NVPsychosocial Aspects of Case Management
Aetna Percipio
Reno, NVMotivational Interviewing Concepts And Strategies
Aetna Percipio
Reno, NVCrisis Counseling in Applied Suicide Intervention
SAMHSA National Registry of Evidence-Based Program
Reno, NVVictim Assistance Training
Office of Victims of Crime
Reno, NVSkills
- Case Management
- Care Planning
- Motivational Interviewing
- Trauma Informed Approach
- Client Advocacy
- Community Outreach
Groups
National Association of Social Workers
National Association of Social Workers-Nevada Chapter
American Business Women's Association
Timeline
Care Coordinator and Worklife Analyst
CVS Health
08.2021 - Current
Victim Advocate Case Manager
Community Services Agency
08.2020 - 08.2021
Suicide-Crisis Intervention Counselor
Crisis Support Services of Nevada
04.2019 - 08.2021
Ophthalmic Technician Care Manager
Eye Care Professionals
07.2002 - 01.2018
Bachelor's in Psychology -
Walden University
MSW Coursework- Micro Practice Settings in Social
Northcentral University
MSW Coursework- Social Work Practice: Advocating S
University of Michigan EdX
Family Development Specialist in Human Development
Swanson Professional Development
Applied Behavioral Analysis in Psychology
Relias Professional Development
Psychosocial Aspects of Case Management
Aetna Percipio
Motivational Interviewing Concepts And Strategies
Aetna Percipio
Crisis Counseling in Applied Suicide Intervention
SAMHSA National Registry of Evidence-Based Program
Victim Assistance Training
Office of Victims of Crime