Dianna Zientek
Pasadena,MD
Summary
Accomplished Director of Operations at Family First Life, adept in CRM and ERP systems and leadership, significantly enhanced client engagement and achieved a 95% on-time project completion rate. Spearheaded innovative project methodologies and fostered robust employee relations, driving unparalleled business growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Director of operations
Family First Life
Bowie, MD
09.2022 - Current
- Pioneered the use of CRM systems to improve client engagement, leveraging technology to increase new business acquisition and streamline client onboarding
- Built a customer-centric service model, achieving Hall of Fame recognition by exceeding sales targets and fostering long-term client relationships
- Developed automated reporting processes, allowing for real-time project insights and monthly performance metrics tracking
- Onboarding Management and training development for new hires to enhance employee skills and performance
Project coordinator
Nichols Contracting
Columbia, MD
09.2021 - 12.2023
- Managed end-to-end project planning and scheduling for IT and construction projects, ensuring alignment with project scope and budget
- Acted as the primary liaison between project stakeholders, including team members, vendors, and clients, facilitating efficient communication to address project challenges
- Coordinated resource allocation, ensuring teams were equipped with the necessary tools and support, leading to a 95% on-time project completion rate
- Developed and maintained detailed project logs and reports using Microsoft Excel and Word, enhancing project visibility and accountability
- Implemented process improvements that reduced project cycle times by 20%, leveraging feedback loops and continuous improvement strategies
SERVICE COODINATOR TEAM LEAD
Atlantic BioMedical
Baltimore, MD
08.2020 - 09.2021
- Led a team (6) of service coordinators in providing high-quality project support, maintaining strict adherence to project standards
- Established efficient workflows and streamlined service operations, improving team response time to project updates and reducing operational delays
- Assessed service needs and resolved project-related issues promptly, contributing to improved client satisfaction and repeat business
- Managed budgets, prepared estimates, and processed orders using QuickBooks, ensuring cost-effective project financial management
LEGAL OPERATIONS MANAGER
Salsbury Sullivan, LLC
Baltimore, MD
04.2017 - 08.2020
- Directed daily operations and resource management, optimizing workflows and improving project turnaround times for a busy legal office
- Managed scheduling, document control, and compliance activities, ensuring all projects adhered to regulatory standards and firm policies
- Led financial planning and budgeting efforts, implementing cost-saving measures that reduced office expenses by 15%
Education
Dental Division Medical Assistant -
All State Vocational School
Baltimore, MDHigh School Diploma -
Vivian T. Thomas Medical Arts Academy
Baltimore, MDSkills
- Project Management
- CRM and ERP systems
- Microsoft Office 365
- Customer Service
- Troubleshooting
- Employee Relations
- Collaboration
- Leadership
- Project Methodologies
- Communication Enhancement
- Resource Management
- Security
- Cross-functional team lead
- JIRA
- Trello
- Asana
- Salesforce
- QuickBooks
- SAP
- Google Workspace
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Director of operations
Family First Life
09.2022 - Current
Project coordinator
Nichols Contracting
09.2021 - 12.2023
SERVICE COODINATOR TEAM LEAD
Atlantic BioMedical
08.2020 - 09.2021
LEGAL OPERATIONS MANAGER
Salsbury Sullivan, LLC
04.2017 - 08.2020
Dental Division Medical Assistant -
All State Vocational School
High School Diploma -
Vivian T. Thomas Medical Arts Academy
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