Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Dianne Avila

Summary

Dedicated Customer Service Specialist and aspiring future Medical Student with a strong ability to assess client needs and deliver tailored solutions. Proven expertise in building lasting relationships through excellent communication and interpersonal skills. A natural leader, adept at working under pressure with a positive and motivated attitude. Bilingual, hardworking, and eager to contribute skills to support the goals of my next team.

Overview

4
4
years of professional experience

Work History

Customer Care Team Lead

Raymour and Flanigan
Marlton, NJ
05.2023 - Current
  • Delivered exceptional customer service by advocating for needs and surpassing expectations.
  • Led development of high-performing teams, cultivating a culture of accountability and service excellence.
  • Managed payroll, benefits, and performance records with accuracy and confidentiality.
  • Hired, coached, and mentored team members to enhance professional growth and retention.
  • Collaborated across sales and operations to improve overall customer experience.
  • Thrived in fast-paced environments by demonstrating initiative and adaptability.
  • Maintained clear communication at all levels, both verbally and in writing.
  • Balanced multiple priorities including reporting, inventory management, cash deposits, and payroll reconciliation.

Small Business Specialist

TD Bank
Mount Laurel, NJ
06.2022 - 01.2023
  • Consistently delivered exceptional customer service, advocating for customer needs and exceeding expectations.
  • Led high-performing teams, fostering a culture of service excellence and accountability.
  • Proactively resolved customer escalations, ensuring timely and satisfactory outcomes.
  • Identified process improvement opportunities, and implemented effective solutions.

Sales Consultant

CarMax
Maple Shade Township, NJ
04.2021 - 05.2022
  • Gathered client data to deliver personalized recommendations, boosting referrals and customer satisfaction.
  • Managed credit applications and banking processes with accuracy, ensuring customer trust and transparency.
  • Explained policies, financing, and contracts clearly, enabling customers to understand options and commitments.
  • Streamlined sales processes, reducing customer interaction time and enhancing store performance.
  • Partnered with Sales Managers to resolve complex issues, fostering team cohesion and improving customer service.
  • Maintained organized sales floor and created effective visual displays to increase engagement.
  • Resolved customer disputes professionally, strengthening retention and loyalty rates.
  • Identified opportunities for sales growth and improved retention through proactive client engagement.

Education

High School Diploma -

Leap Academy University Charter School
Camden
05-2020

Some College (No Degree) - Biomedical Science

Rutgers University
New Brunswick, NJ

Skills

  • Team leadership
  • Process improvement
  • Conflict resolution
  • Effective communication
  • Cross-functional collaboration
  • Phone etiquette
  • Calm and professional under pressure
  • Fluent bilingualism

Affiliations

  • Passionate about designing and constructing custom vehicles, showcasing creativity, attention to detail, and problem-solving skills.
  • Enthusiastic about exploring new cultures, which enhances adaptability, open-mindedness, and global perspective.
  • Enjoy creating various forms of art, fostering creativity, patience, and a keen eye for design.

Accomplishments

  • Raymour and Flanigan Associate of the Month for August 2024

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Care Team Lead

Raymour and Flanigan
05.2023 - Current

Small Business Specialist

TD Bank
06.2022 - 01.2023

Sales Consultant

CarMax
04.2021 - 05.2022

High School Diploma -

Leap Academy University Charter School

Some College (No Degree) - Biomedical Science

Rutgers University

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Dianne Avila