Dianne Bennett

• Advise US and Canada employees (3500+) with questions specific to payroll, benefits, performance reviews, system access and human resources policies & procedures
• Process new hires, terminations, and salary changes in HRIS
• Respond to benefit eligibility and enrollment inquiries on healthcare plans and benefit plan interpretation, including but not limited to; medical, dental, vision, retirement, 401k, tuition reimbursement, fleet program and Medigap
• Process death claims, qualified medical child support orders and unemployment claims
• Monitor and maintain case management tickets according to SLA
• Provide HR managers with training on new processes or changes when implemented

Accomplishments include:

• Systematized severance process resulting in reduction of errors to employee's final payout, subsidy payment and outplacement
• Streamlined Canada termination process
• Recognized as Canada and US Benefits Subject Matter Expert
• Instrumental in transitioning department to new country

• Market to and educate consumers on Medicare Advantage plans including Medicare Supplement and Medicare Prescription Drug Plans
• Manage high volume of calls from variety of members with different requirements
• Coach team members on becoming subject matter experts
• Screen callers while ensuring compliance and finding best plan for every member
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Accomplishments include:

• Achieved highest quality assurance score among all salespersons at 97%

• Manage onboarding and offboarding of employees
• Assist with coordination and management of company's open enrollment period
• Manage regulatory I9 verification process, TN reporting and processed new hires
• Responsible for training all new hires on HR processes and systems with emphasis on customer relationship management
• Managed 30 customer interactions per day

• Responsible for high volume of inbound and outbound calls to members and potential members for enrollment, troubleshooting, and general inquiries
• Provide excellent customer service to each client
• Provide documentation of each call and its outcome
• Managed over 150 calls per day

• Create and maintain database of book of business for insurance producer
• Provide excellent customer service to each client
• Provide documentation of each call and its outcome
• Established working book of business in excess of 200 clients

• Handle inbound and outbound calls from employees enrolling in their insurance benefits
• Compile data in monthly dashboard reports for client review
• Provide clients with call volume metrics and results
• Managed high-priority employee benefits enrollments

• Responsible for independent sales of life insurance policies to individuals

• Perform tracking of freight for multiple clients with many carriers, close attention to detail
• Ensure timely, complete delivery of freight
• Provide excellent customer service to client
• Enlist problem-solving skills to get freight delivered under many unforeseen circumstances
• Provide support to other departments within company.

• Establish budget and site coordinators for volunteer tax preparation in 13 counties,
• Manage human resources
• Ensure adherence to grant and quality standards
• Enhance community awareness.

• Pilot Volunteer Income Tax Assistance program in three counties
• Increase recruitment and training of volunteers, site procurement, public relations, and community awareness, in three-county area
• Manage volunteers, equipment, sites
• Schedule appointments, responsible for quality control.