Kiersten McKinney
Dandridge,TN
Summary
Entry-level Human Resources Administrator knowledgeable in protecting personal information and working through difficult issues. Currently looking for a job in the publishing field.
Overview
2
2
years of professional experience
Work History
Human Resources Administrator
Star Construction LLC
Knoxville, TN
12.2021 - Current
- Prepared new hire letters, employee contracts and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for hundreds of new employees.
Customer Service Associate
Walgreens
Johnson City, TN
10.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Education
Bachelor of Arts - English
East Tennessee State University
Johnson City, TN12.2021
Skills
- Benefits Oversight
- Management Consulting
- Employee Orientation
- In-Person and Telephone Interviewing
- Industry-Specific HR Regulations
- Termination Processing
- Kronos Timekeeping
- Database Maintenance
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Responding to Difficult Customers
- Consulting Supervisors
- Flexible and Adaptable
- G-Suite - Expert
- Microsoft (Excel) - Expert
Timeline
Human Resources Administrator
Star Construction LLC
12.2021 - Current
Customer Service Associate
Walgreens
10.2020 - 12.2021
Bachelor of Arts - English
East Tennessee State University
Similar Profiles
Jacob BarrettJacob Barrett
Foreman Telecom Underground at Star Construction LLCForeman Telecom Underground at Star Construction LLC
Dilan MarshDilan Marsh
Utility Locate Technician at Star Construction, LLCUtility Locate Technician at Star Construction, LLC
Alex EvansAlex Evans
In-Office Locator at Star Construction, LLCIn-Office Locator at Star Construction, LLC
Sabrina CatesSabrina Cates
Store Manager at Lee's Food MartStore Manager at Lee's Food Mart
Kevin RayKevin Ray
Ride Maintenance Technician at Dollywood Theme ParkRide Maintenance Technician at Dollywood Theme Park