DIANNE DESANTIS
East Greenbush,NY
Summary
Detail-oriented and customer-focused professional with extensive experience supporting sales teams and managing client relationships in dynamic environments. With a strong background in administrative support, sales coordination, and client service, I excel at streamlining operations, enhancing team productivity, and ensuring high levels of customer satisfaction. Adept at using CRM systems to track sales activities and generate insightful reports, I bring a comprehensive skill set that contributes to the achievement of sales goals and overall business success. Known for my strong communication skills, proactive approach, and ability to handle multiple tasks efficiently, I am committed to driving excellence in every aspect of sales operations.
Overview
18
18
years of professional experience
Work History
Asset Manager
Troy Housing Authority
12.2023 - Current
- Portfolio Management: Oversee a diverse portfolio of housing assets, including public housing and affordable housing units, ensuring optimal performance and compliance with federal, state, and local regulations.
- Financial Oversight: Develop and manage annual operating budgets, capital improvement plans, and financial forecasts, ensuring cost-effective operations and alignment with organizational goals.
- Strategic Planning: Collaborate with senior leadership to formulate and implement long-term asset management strategies, focusing on maximizing property value and sustainability.
- Vendor Management: Coordinate with contractors, vendors, and maintenance teams to ensure timely and efficient completion of property repairs, upgrades, and maintenance projects.
- Tenant Relations: Foster strong relationships with tenants by addressing concerns, ensuring compliance with lease agreements, and implementing community engagement initiatives.
- Regulatory Compliance: Ensure all properties meet HUD guidelines and other regulatory requirements, preparing for and managing inspections and audits.
Senior Account Executive
Creative Materials Corporation
04.2010 - 12.2023
- Client Relationship Management: Managed a portfolio of high-profile clients, ensuring the delivery of exceptional customer service and fostering long-term relationships that resulted in increased client retention and satisfaction. Provided high level customer service and attention to detail.
- Account Retention: Managed most of the company's highest level and globally recognized corporate accounts, some exceeding $6m+. Assigned Corporate Accounts consisted of 20% of the company's entire revenue.
- Strategic Account Planning: Developed and executed strategic account plans tailored to each client's needs, including critical monetary and problem-solving decisions regarding inventory and expedited situations to meet time sensitive deadlines. Management of product inventory in 5 warehouses nationwide.
- Project Coordination: Collaborated with internal teams, including design, production, and logistics, to ensure seamless execution of client projects from inception to completion, meeting or exceeding deadlines and quality expectations.
- Training and Onboarding: Responsible for training/onboarding new members of the Corporate Accounts team. Also lead discussions to educate clients and contractors on operations and logistics expectations.
- Product Expertise: Provided clients with in-depth knowledge of the company's product offerings, including the latest trends and innovations in materials, ensuring they received solutions that met their specific needs.
- Supply Chain Management: Built relationships with carriers to ensure timely product delivery to exceed customer expectations and deadlines.
- Team Leadership: Collaborated with management and other internal departments to progressively improve system implementation and operational standards. Lead a taskforce to act as a liaison between the operations and corporate accounts team to identify ways to improve communication and processes for a most successful customer service experience for clients.
- Recognition/Awards: Received the President's Employee Recognition Client-First Award, 'given to the employee that went the furthest in showing commitment and dedication to clients, colleagues, and/or the company'.
Sales Office Assistant
Time Warner Cable
04.2007 - 03.2010
- Administrative Support: Provided comprehensive administrative support to the sales team, including scheduling meetings, managing calendars, and preparing sales presentations and materials.
- Customer Service: Assisted customers with inquiries and service requests, ensuring a high level of customer satisfaction and promptly resolving any issues or concerns.
- Data Entry & Management: Maintained accurate records of sales transactions, customer interactions, and inventory, utilizing CRM systems and Excel for data entry and reporting.
- Document Preparation: Prepared and processed sales documents, contracts, and proposals, ensuring accuracy and compliance with company policies.
- Office Coordination: Managed office supplies, coordinated mail and shipping, and handled various clerical tasks to ensure smooth daily operations within the sales office.
- Communication: Acted as a liaison between the sales team and other departments, facilitating effective communication and collaboration to meet client needs.
- Report Generation: Generated and distributed sales performance reports to management, helping track progress toward sales goals and identifying areas for improvement.
Education
Bachelor of Arts - Sociology
University At Albany
Albany, NY05-2004
Associate of Science - Performing Arts - Drama
Schenectady County Community College
Schenectady, NY05-2003
Skills
- Lease Administration
- Account Retention
- Client Relationship Management
- Vendor Management
- Warehouse Management
- Inventory Management
- Admin Support
- Maintenance Planning
- CRM & Date Management
- Financial Oversight and Budgeting
- Salesforce and Yardi
- Property Management
Accomplishments
Received the President’s Employee Recognition Client-First Award, “given to the employee that went the furthest in showing commitment and dedication to clients, colleagues, and/or the company”.
Timeline
Asset Manager
Troy Housing Authority
12.2023 - Current
Senior Account Executive
Creative Materials Corporation
04.2010 - 12.2023
Sales Office Assistant
Time Warner Cable
04.2007 - 03.2010
Bachelor of Arts - Sociology
University At Albany
Associate of Science - Performing Arts - Drama
Schenectady County Community College