Dianne Gonzalez-Tellez

• Cleaned counters, machines, utensils, and seating areas daily.
• Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Used POS system to accurately enter orders and process payments.
• Promoted additional items with beverages, increasing store sales.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Made food according to standard recipes with requested changes for customer satisfaction.

(Short period of time due to family emergency)

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Helped out with landscaping, cleaning, and occasionally apartment remodeling/maintenance
• Improved curb appeal by trimming trees, bushes, and hedges for neat and tidy presentation.
• Enhanced property appearance by maintaining lawns, gardens, and outdoor spaces.
• Performed planting, watering, mulching, and edging of lawns.
• Maintained grounds by trimming, weeding, and general clean-up.
• Removed debris and waste from outdoor areas.
• Preserved cleanliness of common areas and facilities by performing routine janitorial duties as needed.