Dianne Hearst
Statesville,NC
Summary
Friendly and efficient CSA IV devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Home Decor/ Window Treatment standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
16
16
years of professional experience
Work History
Customer Service Associate IV
Lowes #0458
Statesville, NC
05.2015 - Current
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
CSA IV
Lowes #2575
Mocksville, NC
12.2011 - 05.2015
CSA
Lowes #0458
Statesville, NC
05.2009 - 12.2011
RTM Clerk
Lowes #0458
Statesville, NC
03.2008 - 05.2009
Education
Master of Arts - Psychology
Marywood University
Scranton, PA06-1990
Skills
- Customer Support
- Point of Sale Systems
- Problem Resolution
- Project Management
Performance Awards
- Mentor for Windows and Walls Dept
- Trained new Decor Associates at #2575
- Numerous InVESTed notations
- Several Customer compliments and Exceptional Service Awards
Timeline
Customer Service Associate IV
Lowes #0458
05.2015 - Current
CSA IV
Lowes #2575
12.2011 - 05.2015
CSA
Lowes #0458
05.2009 - 12.2011
RTM Clerk
Lowes #0458
03.2008 - 05.2009
Master of Arts - Psychology
Marywood University