Dianne Heffner
Gulfport,MS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Executive Manager
Center For Emotional Health
07.2019 - Current
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Evaluated and decided upon key investments in equipment, infrastructure and talent.
- Fostered a collaborative work environment through regular team-building activities designed to enhance interpersonal relationships.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Successfully executed numerous mergers and acquisitions, facilitating seamless transitions while minimizing disruptions to ongoing operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Manager
RCI Hospitality Holdings Inc.
03.2017 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Shift Supervisor
Northlake AL Holdings
04.2015 - 07.2017
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Office Manager
Charlotte Cardiovascular Laboratory
03.2012 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Bachelor of Science - Psychology
Truett McConnell University
Cleveland, GA06.1996
Skills
Workflow Management
Policy Development
Revenue Growth
Personnel Management
Teamwork and Collaboration-50 Direct Reports
Staff training/development
Performance Evaluation
Timeline
Executive Manager
Center For Emotional Health
07.2019 - Current
Office Manager
RCI Hospitality Holdings Inc.
03.2017 - 07.2019
Shift Supervisor
Northlake AL Holdings
04.2015 - 07.2017
Office Manager
Charlotte Cardiovascular Laboratory
03.2012 - 07.2017
Bachelor of Science - Psychology
Truett McConnell University
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