Shena Fink
Salisbury,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have an educational background in mental health, as well as hands on experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Center For Emotional Health
10.2019 - Current
- Processed mental health referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Answer telephone, schedule appointments, give referral status updates to patients and doctor's offices.
- 12/2020 - 10/2022 Office Manager of Salisbury Center for Emotional Health
- 10/2019 - 12/2020 CNA I for Center for Emotional Health
Psychiatric Technician
Novant Health Rowan Medical Center
02.2019 - 10.2019
- CNA I duties: collect vital signs, urine specimens, check blood sugar, all CNA duties
- Did 15 minute safety check on patients
- Provide one-on-one observation to Psychiatric patients
- Ran evening group meetings
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Patient Service Coordinator IV
Novant Health Salisbury Surgical Associates
05.2009 - 02.2019
- Referral Coordinator
- Obtained insurance precertification for tests and procedures
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Education
Bachelor of Arts - Social Work
UNC Charlotte
Charlotte, NC05.2008
Skills
Mental Health Experience
Work history of working with patients that need one on one care
Office skills - Word, Google Docs, Spreadsheets
Great Phone Etiquette
Treating patients with dignity and respect
Certification
- Certified Nursing Assistant I
Timeline
Referral Coordinator
Center For Emotional Health
10.2019 - Current
Psychiatric Technician
Novant Health Rowan Medical Center
02.2019 - 10.2019
Patient Service Coordinator IV
Novant Health Salisbury Surgical Associates
05.2009 - 02.2019
Bachelor of Arts - Social Work
UNC Charlotte
- Certified Nursing Assistant I
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