Lynasia Matthews
Winston-Salem,NC
Summary
Hello my name is Lynasia Matthews, I am interested in joining your company. I want to offer my skills and intelligence to better your business. I am quick paced, detail oriented, and care about my quality of work. I am a dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of team to reach personal and business goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/CNA
Center For Emotional Health
Winston-Salem , NC
12.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Customer Service Representative
Everise
Winston Salem , NC
12.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Responded to billing questions by researching information.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed customer account changes with proprietary software.
Customer Service Lead
Burlington Coat Factory
WINSTON SALEM , NC
05.2018 - 12.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Implemented company processes to effectively resolve customer service issues.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Team Member
Krispy Kreme
WINSTON SALEM , NC
07.2016 - 05.2018
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Assisted customers with product selection and ordering process.
Education
Associate of Arts -
Forsyth Tech Community College
Winston Salem, NC01.2020
High School Diploma -
Winston Salem Prep High School
06.2017
Skills
- Knowledge of Medical terms and skills
- Quick paced
- Detail oriented
- Multitask
- Quality in work
- Excellent Communication
- Patient and Flexible
References
Alexus Polk 704-615-3595
Torian Keaton 336-995-4459
Angel Ford 336-831-7499
Laprea Whitehead 336-529-4154
Timeline
Front Desk Receptionist/CNA
Center For Emotional Health
12.2022 - Current
Customer Service Representative
Everise
12.2021 - 12.2022
Customer Service Lead
Burlington Coat Factory
05.2018 - 12.2021
Team Member
Krispy Kreme
07.2016 - 05.2018
Associate of Arts -
Forsyth Tech Community College
High School Diploma -
Winston Salem Prep High School
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