Dedicated, professional and friendly Medical Receptionist/Insurance CSR with almost six years of experience in fast-paced office settings. Knowledgeable in many different office departments and duties. Able to understand and prioritize patient/client care experience through respect, empathy and great communication. Committed to upscale skills, knowledge and abilities with any given situation.
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Las Vegas All Women's Care
11.2018 - Current
Custodian of medical records; managed to obtain and send medical records to and from hospitals, clinics, attorneys etc. following HIPAA protocols.
Managed all maternity leaves, returns from leaves, and intermittent leaves forms for patient (FMLA/ADA).
Completed and delivered referrals to other medical specialists based on patient needs and insurance.
Managed to obtain and input in system patient eligibility and benefits through many different insurances.
Organized paperwork such as charts and reports for office and patient needs.
Answered telephone calls to offer office information, answer questions, direct calls to staff, schedule appointments and collect payments.
Coordinated patient check-in, check-out and payments for billing.
Supported office staff and operational requirements with administrative tasks.
Able to assist up to 90 patients through phone call and/or in person per day.
CSR, Sales
Your Insurance Source
07.2023 - 05.2024
Quoted and finalized home, auto, motorcycle, renter, and SR22 insurances.
Built strong relationships with clients, leading to repeat business and referrals.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Collaborated with team members to exceed sales targets and achieve company goals.
Updated account information as needed to maintain client records
Attended monthly webinar meetings to keep up with companies regulations and goals.
Health Science Program
High School
08.2015 - 05.2018
Completed and acquired knowledge for three years in a CTE Health Science program in High School.
Developed skills in basic clinical training such as CPR, PPE, Skin preparation, Vital Signs, Injections etc.
Gained knowledge in many different medical terminology and abbreviations.
Demonstrated leadership and compliance in managing projects and tasks.
Education
Associate of Applied Science - Surgical Tech
College of Southern Nevada
Las Vegas, NV
2025
High School Diploma -
Mojave High School
North Las Vegas, NV
05.2018
Skills
Trilingual: speak fluent English, Spanish and Italian
Quick learner
Amazing team work and communication skills
Very organized and attention to detail
Good time management
Good patient/client engagement
Knowledge of medical terms and abbreviations
Have acquired CTE on Health Science after three years of program in High School