Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadhira Mendez

North Las Vegas,NV

Summary

Dedicated, professional and friendly Medical Receptionist/Insurance CSR with almost six years of experience in fast-paced office settings. Knowledgeable in many different office departments and duties. Able to understand and prioritize patient/client care experience through respect, empathy and great communication. Committed to upscale skills, knowledge and abilities with any given situation.

Overview

9
9
years of professional experience

Work History

Front Desk Medical Receptionist

Las Vegas All Women's Care
11.2018 - Current
  • Custodian of medical records; managed to obtain and send medical records to and from hospitals, clinics, attorneys etc. following HIPAA protocols.
  • Managed all maternity leaves, returns from leaves, and intermittent leaves forms for patient (FMLA/ADA).
  • Completed and delivered referrals to other medical specialists based on patient needs and insurance.
  • Managed to obtain and input in system patient eligibility and benefits through many different insurances.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered telephone calls to offer office information, answer questions, direct calls to staff, schedule appointments and collect payments.
  • Coordinated patient check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Able to assist up to 90 patients through phone call and/or in person per day.

CSR, Sales

Your Insurance Source
07.2023 - 05.2024
  • Quoted and finalized home, auto, motorcycle, renter, and SR22 insurances.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members to exceed sales targets and achieve company goals.
  • Updated account information as needed to maintain client records
  • Attended monthly webinar meetings to keep up with companies regulations and goals.


Health Science Program

High School
08.2015 - 05.2018
  • Completed and acquired knowledge for three years in a CTE Health Science program in High School.
  • Developed skills in basic clinical training such as CPR, PPE, Skin preparation, Vital Signs, Injections etc.
  • Gained knowledge in many different medical terminology and abbreviations.
  • Demonstrated leadership and compliance in managing projects and tasks.

Education

Associate of Applied Science - Surgical Tech

College of Southern Nevada
Las Vegas, NV
2025

High School Diploma -

Mojave High School
North Las Vegas, NV
05.2018

Skills

  • Trilingual: speak fluent English, Spanish and Italian
  • Quick learner
  • Amazing team work and communication skills
  • Very organized and attention to detail
  • Good time management
  • Good patient/client engagement
  • Knowledge of medical terms and abbreviations
  • Have acquired CTE on Health Science after three years of program in High School
  • Able to use office machines and systems
  • Patient/client information collection

Timeline

CSR, Sales

Your Insurance Source
07.2023 - 05.2024

Front Desk Medical Receptionist

Las Vegas All Women's Care
11.2018 - Current

Health Science Program

High School
08.2015 - 05.2018

Associate of Applied Science - Surgical Tech

College of Southern Nevada

High School Diploma -

Mojave High School
Yadhira Mendez