KARINA ROSA
43 Fairview Ave, Jersey City,NJ
Summary
To obtain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
Carepoint Health - Christ Hospital, Formally Christ Hospital
Jersey City, NJ
01.2022 - Current
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Greeted patients, verified insurance information and collected copays.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Scheduled appointments, managed patient records and updated medical histories.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Prepared and maintained accurate medical charts for each patient visit.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
HOSPITAL ASSISTANT
MEADOWVIEW PSYCHIATRIC HOSPITAL
JERSEY CITY, NEW JERSEY
04.2018 - 12.2022
- Performing a number of routine tasks to help support patients, such as assisting patients with personal hygiene tasks if needed, delivering meals in their hospital rooms, reviewing vital signs, and keeping records
- Building relationships with the patients who are diagnosed with bipolar, depression, schizophrenia etc
- While making their comfort a priority
- Assuring the patients are able to go outside and catch some fresh air, listen to music, share their stories, writing down their goals to succeed in living independently.
Dispatcher For truck drivers
DAYLIGHT TRANSPORT
Jersey city, New Jersey
12.2022 - 03.2022
- Printing out drivers manifest,log for there routes for the day
- Handling inbound calls giving short ETA for customers giving them an estimate range time of when the driver will arrive to their destination
- Communicating with drivers to confirm their location and estimated times of arrivals
- Handling city outbound loads on the weekends for drivers out of town picking up Loads,freights to bring to other Truck terminals out of state.
CUSTOMER SERVICE REPRESENTATIVE
COMPUTERSHARE
JERSEY CITY, NJ
02.2017 - 04.2018
- Handling inbound and outbound calls
- Handling customer's investments and stocks in their accounts
- Answering customers inquiries and resolving customer issues
- Making 90 plus outbound calls while answering all incoming calls
- Updating our system with customer information as well as company database information.
CLERK III
ESTES EXPRESS LINES
JERSEY CITY, NEW JERSEY
08.2015 - 02.2017
- Working for a truck company with freight handling updating billing invoices in the computer system when driver's return back to the site with bill receipts showing customer's freight have been delivered to the customer's location
- Scanning fright bills
- Scheduling appointments for customer inquiries for freight packages giving them a 4 to 8 hour window frame.
Groundskeeper
Hudson county parks Department
Jersey City, NJ
07.2012 - 01.2013
- Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
- Operated mowers, tractors, and other equipment in a safe manner. Such as backpack blower use ,To blow the leaves.
- Watered plants, flowers, and turf to maintain healthy growth.
- Swept and raked leaves, debris, and other materials from the grounds.
- Collected litter from the grounds on a regular basis.
- Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
Education
Some College/ didn't obtain a degree -
Hudson County Community College
Jersey City, NJ06.2020
COLLEGE PREP -
DICKINSON HIGHSCHOOL
Jersey City, NJ06.2012
Skills
- Great Communication Skills
- Bilingual: Fluent in English and Spanish
- Great Customer Service Skills
- Type 90 words per minute
- Great organizational skills
- Proficient in Microsoft Office and Microsoft Word
- Able to work well under pressure
Timeline
Dispatcher For truck drivers
DAYLIGHT TRANSPORT
12.2022 - 03.2022
Front Desk Medical Receptionist
Carepoint Health - Christ Hospital, Formally Christ Hospital
01.2022 - Current
HOSPITAL ASSISTANT
MEADOWVIEW PSYCHIATRIC HOSPITAL
04.2018 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
COMPUTERSHARE
02.2017 - 04.2018
CLERK III
ESTES EXPRESS LINES
08.2015 - 02.2017
Groundskeeper
Hudson county parks Department
07.2012 - 01.2013
Some College/ didn't obtain a degree -
Hudson County Community College
COLLEGE PREP -
DICKINSON HIGHSCHOOL
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