DIANNE ROSS HERRERA
Anaheim,CA
Summary
Motivated banking professional possessing a strong commitment to quality customer service
coupled with excellent communication skills. Builds customer loyalty by effectively resolving
problems and quickly processing transactions.
Overview
18
18
years of professional experience
Work History
Operation Supervisor
Wells Fargo Bank
Buena Park, CA
01.2013 - Current
- Coach and motivate tellers to remain proactive and excel in their sales and service goals.
- Complete assigned control task in a timely manner.
- Maintain confidentiality of bank records and client information.
- Adhered to Wells Fargo Bank's security and audit procedures.
- Monitor branch staffing, provide temporary coverage and training.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Delivered prompt, accurate and excellent customer service.
- Continued education on current banking products and services through Learning Center.
- Pulled daily branch log reports and performed change order.
- Process foreign currency transactions including buy and sell.
- Supervised team members, organized scheduling tellers on the line while maximizing customer flow.
- Resolved customer issues and received an excellent feedback for providing great service.
Teller
Wells Fargo Bank
Buena Park, CA
06.2007 - 01.2013
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Continued education on current banking products and services through Learning Center.
- Handled various accounting transactions.
- Executed wire transfers and account transfers.
- Maintained friendly and professional customer interactions.
Bookkeeper
Staples
Cypress, CA
08.2006 - 04.2007
- Created daily and weekly cash reports for accounting management.
- Processed bank deposits and change order.
Education
Associate of Science - Vocational Nursing
Concorde Career College
2012
Skills
- Multilingual in English and Tagalog
- Cash handling expertise
- Advanced clerical knowledge
- Rapid 10-key data entry
- Compliance, banking laws and regulations
- Positive
- Detail-oriented
- Excellent time management skills
- People-oriented
- Organized
- Multi-tasker
Accomplishments
- Earned Circle of Stars for outstanding customer service.
- Promoted to Lead Teller based on superior performance.
Timeline
Operation Supervisor
Wells Fargo Bank
01.2013 - Current
Teller
Wells Fargo Bank
06.2007 - 01.2013
Bookkeeper
Staples
08.2006 - 04.2007
Associate of Science - Vocational Nursing
Concorde Career College
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