Dianne
Oak Ridge,TN
Summary
Outgoing Hairstylist skilled in studying facial features and hair condition to determine hairstyles and treatments for individual clients. Upsells salon products and promotes business to exceed sales goals. Engages in light conversation to establish trust, likability and loyalty with customers.
Overview
15
15
years of professional experience
Work History
Hair Club
Jack Ross Enterprises
Knoxville, TN
01.1997 - 05.2012
- Communicated effectively with other members of the beauty team to coordinate bookings efficiently.
- Styled hair using blow dryers, curling irons, flat irons and hot rollers.
- Kept records of client history including previous styles used and products purchased.
- Adhered to all safety guidelines established by the salon.
- Managed multiple clients simultaneously while maintaining quality results.
- Performed chemical services including relaxers, perms and texturizing.
- Ensured client satisfaction by providing friendly customer service throughout the entire appointment process.
- Trained new employees in styling techniques to ensure they met salon standards.
- Cut hair using a variety of techniques such as wet cutting, razor cutting and dry cutting.
- Assisted with inventory management by restocking supplies when needed.
- Recommended products that would benefit their particular hair type or style needs.
- Attended continuing education classes to stay abreast of current trends in the industry.
- Maintained cleanliness of styling area by disinfecting tools after each use and sweeping up hair clippings.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Various Hair Salons Over Forty Years
Various Hair salons over forty years
, TN
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Some College (No Degree) - Cosmetology
Mike Everett School of Cosmetology
Maryville, TNSome College (No Degree) - Psych And Sociology
Tennessee State Community College
Chattanooga, TNSkills
- Social Media Promotion
- Color Correction
- Salon maintenance
- Appointment Scheduling
- Cosmetology principles knowledge
- Sanitation Practices
- Networking expertise
- Customer Consultation
- Relationship building and management
- Business Management
- Razor cutting expert
- Customer Buying Habits
Timeline
Hair Club
Jack Ross Enterprises
01.1997 - 05.2012
Various Hair Salons Over Forty Years
Various Hair salons over forty years
Some College (No Degree) - Cosmetology
Mike Everett School of Cosmetology
Some College (No Degree) - Psych And Sociology
Tennessee State Community College