Dianne Muth
Ocala
Summary
Skilled at accurately transcribing audio files into written documents. Works with variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manages time and simultaneous projects.
Overview
4
4
years of professional experience
Work History
Transcriptionist
Appen Butler Hill Inc.
01.2019 - 01.2022
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Increased client satisfaction by providing timely and accurate transcriptions for various industries.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Streamlined workflow by efficiently managing multiple projects simultaneously while meeting deadlines.
Customer Service Representative
AT&T
01.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Mathew Flinders
Geelong, AustraliaMaster Hairdresser Certificate -
Melbourne School of Hairdressing
Melbourne, Australia03.1996
Skills
- Quality Control
- Word Processing
- Project Management
- Proofreading
- Error Correction
- Attention to Detail
- Strong Grammar Knowledge
- Wide Vocabulary Range
- Proofreading Proficiency
- Continuous Learning Attitude
- Cultural Sensitivity Awareness
Timeline
Transcriptionist
Appen Butler Hill Inc.
01.2019 - 01.2022
Customer Service Representative
AT&T
01.2018 - 01.2019
High School Diploma -
Mathew Flinders
Master Hairdresser Certificate -
Melbourne School of Hairdressing