Dianne Sonderhouse
Boise,ID
Summary
Demonstrated leader in high tech industry for 20+ years, with finely honed skills, knowledge and leadership in Systems Design, Development, Management, End to End Operations System Management, Program, Portfolio, Project Leadership, Management and Strategic/Transformational Business Planning Management. Key expertise in solving complex IT and Business issues, demonstrate skills to act as a key advisor for solution design, development strategic roadmaps as well as a transformation role to reduce complexity of processes leveraging extensive experience and training. Always Accountable & Results Driven Proven Leader in the Industry Strength in growing and mentoring teams to accelerate results Ability to solve very complex Business and IT problems Multi-talented Program leader with 25 plus years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
33
33
years of professional experience
Work History
HP Transformational Senior Management
HP
Boise, Idaho
04.2014 - Current
- Senior Leader in HP’s Americas Customer Services Transformation Program Office
- Established Transformation Priorities, Defined Transformation Fiscal Year Roadmap, Quarterly Prioritization Framework for Programs, Staffing the project office, Development reporting and communication processes for Programs, Established Internal and External Mentoring teams, Delivery of over $70 Million in cost reduction for FY14.
HP Global Solutions Program Lead
HP
01.2012 - 04.2014
- Global Business Program Manager from IT Senior Management to enable growth of business functions in HP Global Consumer Services
- Defined 3 Year Strategic Global Telecom Roadmap for Consumer Support HP Business Organization, Refined and prioritized roadmap, Established Global Portfolio, Led a number of significant contact center transitions, Managed funnel of new requests with business and IT, Explored alternative technology solutions in the market place.
Senior Manager, Product Life Cycle Management
01.2011 - 01.2013
- Led PLM Transformation with business and IT organization to central SAP Platform, Managed POR of 23 Hosted, 105 interlock projects and portfolio weekly reviews, Managed contract workforce of 8 and offshore of 65.
HP IT Senior Management Positions
HP
08.1997 - 01.2013
- Senior Leadership, Management, Portfolio, Program and Technical positions within HP IT organization supporting different IT platforms, functions and portfolios of IT programs/projects
- Leadership of direct and indirect teams of 100 + team members with onshore, offshore, contract and direct employees mix.
Senior Manager, Global Managed Print IT Development Manager
01.2009 - 01.2011
- Custom Integrated Web to Print Solutions utilizing Custom Java/Unix and .Net.
Project Manager/IT Consultant/Engineer
01.1997 - 01.2001
Quality Assurance Lead
Boston Technology (Comcast)
Peabody, Massachusetts
01.1995 - 01.1997
- Quality Assurance Lead for custom telephony solutions, Development and Onsite testing of custom voice mail solutions for major global telecom providers (Telmex, NTT).
CTI Developer and QA Lead
Teloquent
Billerica, Massachusetts
01.1993 - 01.1995
- CTI Developer and QA Lead for startup Computer Telephony Integration solution.
Quality Assurance
Kronos, Inc.
Waltham, Massachusetts
01.1991 - 01.1993
- Quality Assurance for custom timekeeping solutions, Established and managed quality lab including network, systems standards and refresh process, Developed custom tools for automated testing, Managed end to end testing cycle for research and development of custom timekeeping software.
Senior Manager, Applications Section Manager
- Deliver to increased efficiency and effectiveness by driving out overall support costs and increased availability of IT systems through the standard utilization of ITIL and accelerated Offshore workforce models
- Manage horizontal release management and support framework utilizing ITIL standards, Manage follow the sun support resources and processes, Established Metrics to drive overall performance results for the organization, Supported a number of organizational design initiatives, End to End Applications ITIL Model Support.
Manager, Global Assisted Solutions IT Manager
Manager, Americas IT Solutions Manager
Project Manager, E-Support Solutions Chat and Telemetry Harvesting for PC Diagnostics
WW (Technology Business Services) Program Manager
Education
BA Marketing and Communications -
Regis College
05.1990
George Eckes Six Sigma Green Belt -
Other Education
8D Problem Process -
Other Education
Stanford Portfolio, Program and Project Series -
Other Education
Lean Six Sigma Project Champions Training -
Other Education
Lean Six Sigma Executive Training -
Other Education
Skills
- Leadership
- Transformation, Strategic Innovation, Operational(ITIL), Portfolio, Program, Project(Lean, Six Sigma DMAIC, PMP, Agile)
- Management Areas
- Transformational Program Office, Development Teams, Custom, Offshore, Near-shore, Onshore, Various Development and Mentoring Programs, Development, SAP Platforms, Global Customer Support and Logistics, Portfolio Management
- Process
- SDLC, ITIL, Lean & Six Sigma, PMP, 8D, Change Management
- Technical Background
- Telecom (CTI, Avaya, IVR’s, Nortel, Analytics), SAP Product Life Cycle & SAP CRM, Custom Developed Solutions for Support, Repair, Logistics and Integrated event support management
Timeline
HP Transformational Senior Management
HP
04.2014 - Current
HP Global Solutions Program Lead
HP
01.2012 - 04.2014
Senior Manager, Product Life Cycle Management
01.2011 - 01.2013
Senior Manager, Global Managed Print IT Development Manager
01.2009 - 01.2011
HP IT Senior Management Positions
HP
08.1997 - 01.2013
Project Manager/IT Consultant/Engineer
01.1997 - 01.2001
Quality Assurance Lead
Boston Technology (Comcast)
01.1995 - 01.1997
CTI Developer and QA Lead
Teloquent
01.1993 - 01.1995
Quality Assurance
Kronos, Inc.
01.1991 - 01.1993
Senior Manager, Applications Section Manager
Manager, Global Assisted Solutions IT Manager
Manager, Americas IT Solutions Manager
Project Manager, E-Support Solutions Chat and Telemetry Harvesting for PC Diagnostics
WW (Technology Business Services) Program Manager
BA Marketing and Communications -
Regis College
George Eckes Six Sigma Green Belt -
Other Education
8D Problem Process -
Other Education
Stanford Portfolio, Program and Project Series -
Other Education
Lean Six Sigma Project Champions Training -
Other Education
Lean Six Sigma Executive Training -
Other Education
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