Dianne Marrero
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Centers of Medical Excellence
08.2023 - 06.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Consistently met or exceeded performance goals, contributing to the overall success of the medical center.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Telemarketing Representative
Attractions
01.2023 - 02.2023
- Advised present and potential customers by answering phone calls on a rotating basis
- Kept customer contact lists up to date and made corrections daily
- Made outgoing calls to inform customers of existing products and discounts
- Processed customer transactions
- Kept records of calls and sales
- Addressed any questions or issues customers may have
- Ensured customer satisfaction.
Seasonal Retail Associate
Victoria's Secret
11.2021 - 12.2021
- Greeted new and recurring customers into the store in a friendly manner
- Provided customers with assistance in finding ideal products which they were looking for
- Restocked merchandise and organized new merchandise
- Helped ensure customer satisfaction
- Processed customer transactions
- Handled exchanges and returns
- Maximized sales transactions.
Summer Intern
Summer Jobs Connect
06.2021 - 07.2021
- Called residents and businesses in the city of Miami and asked them COVID-19 related questions
- Improved knowledge on financial literacy
- Filled out surveys for each person and business interested.
Ambassador
Vote the Future
08.2020 - 09.2020
- Vote the Future, Made posts on social media encouraging others to vote, register, and/or pre-register to vote
- Guided those who didn't know how or needed help to register and/or update their registration.
Summer Intern
Summer Jobs Connect
07.2020 - 08.2020
- Called residents in the city of Miami and asked them questions on how COVID-19 affected them
- Took lessons on financial literacy
- Filled out surveys for each person who was interested.
Education
Associate in Arts (A.A.) - Business Administration -
Miami Dade College
Miami, FL06.2023
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2021
Skills
- Communications
- Customer Service
- Time Management
- Problem Resolution
- Teamwork
- Sales
- Collaboration
- Bilingual
Timeline
Customer Service Representative
Centers of Medical Excellence
08.2023 - 06.2024
Telemarketing Representative
Attractions
01.2023 - 02.2023
Seasonal Retail Associate
Victoria's Secret
11.2021 - 12.2021
Summer Intern
Summer Jobs Connect
06.2021 - 07.2021
Ambassador
Vote the Future
08.2020 - 09.2020
Summer Intern
Summer Jobs Connect
07.2020 - 08.2020
Associate in Arts (A.A.) - Business Administration -
Miami Dade College
High School Diploma -
Miami Jackson Senior High School
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