DIANORRA CROWE
The Bronx,NY
Summary
Dynamic retail associate focused on consultative selling and elevating customer experiences through effective communication and personalized service. Established track record in managing high-volume customer interactions and driving store performance through successful loyalty initiatives.
Overview
2
2
years of professional experience
Work History
Retail Associate
Old Navy
Bronx, NY
06.2025 - Current
- Maintained visual merchandising standards through organized floor displays and optimized inventory to enhance store sales. Engaged proactively with high volumes of customers daily, providing sizing assistance and tailored product recommendations. Promoted Navyist Rewards program and store loyalty initiatives, successfully achieving weekly signup targets.
- Provided guidance to customers in selecting products based on their needs. and provided expert fashion advice.
- Arranged merchandise displays to improve accessibility and attract customer attention. to enhance visual appeal and accessibility.
- Managed inventory levels and restocked shelves to ensure product availability.
Guest Experience Associate
M&M's World
New York, NY
10.2024 - 05.2025
- Delivered personalized and memorable guest experiences for international and domestic consumers, fostering customer loyalty. Supported merchandise inquiries, contributing to enhanced shopping satisfaction. Managed high-volume customer interactions during peak seasons, ensuring timely and effective service delivery.
- Assisted guests with product selection and recommendations in vibrant retail environment.
- Managed cash register operations and processed transactions efficiently for customer satisfaction.
- Collaborated with team members to maintain clean and organized store displays.
Retail Associate
Clarks
New York, NY
06.2024 - 09.2024
- Delivered personalized footwear selections aligned with customer preferences, enhancing customer satisfaction. Managed high-volume customer interactions during peak seasons, contributing to seamless shopping experiences. Maintained organized and clean sales floor, fostering an inviting shopping environment. Collaborated with team to enhance workflow with daily operations, boosting overall efficiency.
- Assisted customers with product selections and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
Education
Associate of Applied Science - Liberal Arts
Borough of Manhattan Community College
New York, NY06-2026
Skills
- Customer Engagement
- Client Retention and Loyalty
- Customer experience
- Merchandising Strategy
- Consultative Selling
- Cross-Functional Collaboration
- Brand representation
- Interpersonal Communication
Timeline
Retail Associate
Old Navy
06.2025 - Current
Guest Experience Associate
M&M's World
10.2024 - 05.2025
Retail Associate
Clarks
06.2024 - 09.2024
Associate of Applied Science - Liberal Arts
Borough of Manhattan Community College