Diara Etheredge
Clinton,MD
Summary
Dynamic Digital Shopper at Walmart with a proven track record in delivering outstanding customer engagement and digital order fulfillment, achieving over 95% order accuracy. Expertise in clear communication and multitasking, resulting in enhanced shopping experiences through the sourcing of unique products and a commitment to service satisfaction. Strong ability to implement feedback effectively, fostering improved customer relations.
Overview
1
1
year of professional experience
Work History
Digital Shopper
Walmart
Clinton, MD
10.2023 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Provided assistance communicating, typing correspondence or obtaining information.
- Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Scanned items when pulling from shelves to update system stock information.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Maya Angelou
Washington, DC06-2024
Skills
- Digital Order Fulfillment
- Order Processing
- Customer Engagement
- Order Accuracy Review
- Clear and Concise Communication
- Ensuring Order Accuracy
Timeline
Digital Shopper
Walmart
10.2023 - Current
High School Diploma -
Maya Angelou