D'iara Mathis
Early Childhood Professional
Memphis,TN
Summary
To acquire an entry-level career opportunity in the Educational field where I can utilize my compassion of teaching others and promote a reputation of outstanding work ethic for this company. History of successfully developing lessons, activities and curricula to address different topics and help students of all skill levels and learning styles. Detail-oriented and hardworking with an attentive and dedicated nature. Friendly and energetic Early Childhood Professional with 5 years in early childhood education. Motivated to help children develop social, academic and creative abilities to foster well-being and progress. Well-versed in developmental milestones and activities to promote curiosity and engagement.
Overview
3
3
Certifications
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Office Assistant
My Faith Inc
Memphis, TN
04.2021 - Current
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Maintained staff directory and company policy handbook for human resources department.
- Executed record filing system to improve document organization and management.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Customer Service Representative
Startek
Remote
07.2020 - Current
- CSR-temp, An IRS Startek customer service representative works over the phone, to provide information and counsel to taxpayers& non filers.
- I am trained in stimulus and coached to be an expert when it comes to the various forms taxpayers need to fill out and the processes they need to follow.
- As a representative I spend most of my time answering specific questions and directing citizens to the information they need to fill out to receive their stimulus accurately and thoroughly.
- I answer questions about when people should expect payments and how they should go about submitting their forms.
- Encourages taxpayers & non filer to look into their returns electronically.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Lead School Age Teacher
KinderCare Learning Center: Lead
Memphis, TN
03.2018 - 07.2020
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills, and build relationships.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Supervised students at all times based on licensing, administration and compliance standards to promote safe, clean and nurturing classroom environment.
- Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Created and led 12 field trips and hands-on activities to foster creativity.
- Built positive relationships with parents to involve families in educational process.
- Included multicultural awareness in class discussions to meet state standards.
- Maintained student portfolios used for monitoring skills assessments and work samples needed for promotion and to monitor areas needing improvement.
- Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
Assistant Manager
Citi Trends, Hickory Hill
Memphis, TN
01.2015 - 07.2017
- Solves any discrepancies that customers face.
- Help in any way possible.
- Make sure the store is clean for the next workday.
- Walmart: Cashier 7525 Winchester Rd Memphis Tn 38115.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored 3-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Payroll
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Diploma -
Wooddale High School
Memphis, TN 08.2009 - 05.2013
CDA - Early Childhood Education
Southwest Tennessee Community College
Memphis, TN 08.2018 - Current
Skills
Group and individual instruction
Student records management
Head Start programs
Classroom management
Lesson Planning
Mother of 2 children
Early Childhood Education
Child development
Basic clerical knowledge
Progress reporting
Early Childhood Education
8 Years in babysitting
Additional Information
- Awards , Youth of the Year in 2010 from my Church: Liberty Church of God in Christ Promotion at Citi Trends in 2015
Accomplishments
- Collaborated with team of 2 in the development of EOL.
- Curriculum Design - Designed, developed and implemented daily lessons for 30 students.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths, and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
Certification
CPR
Timeline
Office Assistant
My Faith Inc
04.2021 - Current
FIRST AID
03-2021
MEDICATION ADMINISTRATION
03-2021
Customer Service Representative
Startek
07.2020 - Current
CPR
03-2020
CDA - Early Childhood Education
Southwest Tennessee Community College
08.2018 - Current
Lead School Age Teacher
KinderCare Learning Center: Lead
03.2018 - 07.2020
Assistant Manager
Citi Trends, Hickory Hill
01.2015 - 07.2017
Diploma -
Wooddale High School
08.2009 - 05.2013