Diara M. Ray
Decatur
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Bright Idea Electric
04.2024 - Current
- Oversaw daily operations, ensuring service quality and customer satisfaction.
- Implemented process improvements to enhance team productivity and efficiency.
- Led staff training initiatives, fostering skill development and performance improvement.
- Analyzed service metrics, identifying trends to drive strategic decision-making.
- Managed inventory levels, optimizing stock availability for operational needs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Field Operations Manager
Althea/ Hawk Networks
07.2023 - 03.2024
- Led field operations to optimize service delivery and enhance customer satisfaction.
- Developed and implemented operational strategies to improve efficiency across multiple teams.
- Supervised training programs for new staff, ensuring adherence to safety protocols and operational standards.
- Analyzed workflow processes, identifying areas for improvement and implementing effective solutions.
- Coordinated logistics and resource allocation for successful project execution in diverse environments.
- Managed vendor relationships, negotiating contracts to ensure quality service delivery within budget constraints.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Trained fusion splicing to employees and maintained network eqipmemt on site
- Interacted well with customers to build connections and nurture relationships.
Service Technician
Bright Idea Electric
09.2022 - 07.2023
- Diagnosed and repaired mechanical issues for various equipment types.
- Maintained accurate records of service calls and repairs completed.
- Conducted routine maintenance to ensure optimal performance of machinery.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Provided technical support to clients, ensuring effective communication of solutions and recommendations.
- Explained diagnostic findings to customers and outlined repair or service options.
- Utilized electrical knowledge to diagnose issues with the electrical system and repaired problems.
- Completed new electrical installations, including running wiring and seetting up panels, while ensuring all work met safety and code requirements.
Service wire Technician
AT&T
04.2021 - 09.2022
- My duties were to provide excellent customer service while installing and repairing internet and phone services. Company certified in safe driving practices and ladder safety.
- Supervisor, Quivanda Cade 404-270-0568
Electrical/data foreman
Allison Smith Co.
09.2005 - 11.2020
- During my employment, I started as an apprentice to move on to become a foreman. I’ve supervised ten to fifteen personnel at various projects in and around Atlanta, Georgia.
- Supervisor, Aaron Walsh 404-351-6430
Apprentice electrician
Whitehead Electric
08.2003 - 09.2005
- My duties included training under a journeyman to learn various tools and tool applications.
Education
Journeyman certification -
I.B.E.W Apprentice Program
Atlanta, GA04.2011
High school diploma - undefined
Franklin-Simpson High School
Franklin, KY05.1990
Skills
- Good communication skills
- Knowledgeable of the NEC code book
- Skilled in reading and interpreting blueprints and schematics
- Skilled in terminating fiber optic cables using CAD tools and fusion splicing
- Able to terminate a variety of telecom applications with accuracy and efficiency
- Team leadership
- Multitasking and organization
- Team collaboration and leadership
- Office administration
- Technical troubleshooting
- Estimating and quoting
Certification
- Certified electrician with the International Brotherhood of Electrical Workers (IBEW)
Timeline
Service Manager
Bright Idea Electric
04.2024 - Current
Field Operations Manager
Althea/ Hawk Networks
07.2023 - 03.2024
Service Technician
Bright Idea Electric
09.2022 - 07.2023
Service wire Technician
AT&T
04.2021 - 09.2022
Electrical/data foreman
Allison Smith Co.
09.2005 - 11.2020
Apprentice electrician
Whitehead Electric
08.2003 - 09.2005
High school diploma - undefined
Franklin-Simpson High School
Journeyman certification -
I.B.E.W Apprentice Program