Jeff Johnson
Eagle Mountain,Utah
Summary
With over 24 years of experience in fire sprinkler installation, service, and inspection, I've gained a deep understanding of the industry, including business operations and what customers need. I’m passionate about building strong teams and empowering them to deliver top-notch service while keeping customers happy. By focusing on great service and long-term relationships, I aim to make a positive impact on both the team and the company. I'm driven to exceed goals and thrive in fast-paced environments, combining strategic thinking with practical experience to create solutions that improve performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Manager
Hiller Fire
01.2020 - 01.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Service Technician/Inspector Supervisor
State Fire Sales & Svc
08.2013 - 01.2020
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
Field Supervisor/ Pipe Fitter
Mountain States Fire Protection
11.2012 - 04.2013
- Supervised a crew on multiple jobs at once
- Installation of fire sprinkler systems, building risers, etc
- Final Inspections with fire marshall
Job Foreman/Pipe fitter
Precision Fire Protection
06.2006 - 10.2012
- Installation of CPVC and steel fire sprinkler systems
Apprentice/ Pipe Fitter
Main Street Fire Protection
02.2001 - 05.2006
- Fabrication
- Installation of fire sprinkler systems
Education
Associates Degree - PC Technician/Network Admin
Stevens Henager College
Provo, Utah04.2000
Skills
- Good communication skills
- Sales support
- Goal setting
- Knowledge and understanding of local fire code
- Team collaboration and leadership
- Cost estimates
- Work Planning and Prioritization
- Project management
- Verbal and written communication
- Time management
- Service documentation
- Cost reduction strategies
Key Qualifications
- 12 years in the fire sprinkler trade.
- Experience with both commercial and residential fire sprinkler systems.
- Knowledge of wet, dry, and antifreeze systems.
- Experience with CPVC and black steel piping.
Certification
Utah Level 3 Sprinkler Inspection Certificat
Timeline
Service Manager
Hiller Fire
01.2020 - 01.2025
Service Technician/Inspector Supervisor
State Fire Sales & Svc
08.2013 - 01.2020
Field Supervisor/ Pipe Fitter
Mountain States Fire Protection
11.2012 - 04.2013
Job Foreman/Pipe fitter
Precision Fire Protection
06.2006 - 10.2012
Apprentice/ Pipe Fitter
Main Street Fire Protection
02.2001 - 05.2006
Utah Level 3 Sprinkler Inspection Certificat
Associates Degree - PC Technician/Network Admin
Stevens Henager College
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