Summary
Overview
Work History
Education
Skills
Timeline
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Diara Wheat

Houston,TX

Summary

Customer Service Specialist with proven ability to prioritize and multi-task in high-pressure environments. Expertise in resolving escalated customer issues and achieving team objectives. Strong rapport-building skills with clients, contributing to enhanced customer satisfaction and business growth. Results-driven professional with a commitment to fostering partnerships and driving company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sagility
Westminster, CO
01.2023 - 06.2025
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Teacher

Kids R Kids Learning Academy
Missouri City, TX
07.2021 - 01.2023
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Organized parent conferences throughout the year to discuss student progress.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Supervised students throughout day, both in classroom and outside during breaks.

Education

High School Diploma -

Hightower High School
Missouri City, TX
06-2021

Skills

  • Customer service
  • Order tracking
  • Feedback analysis
  • Conflict resolution
  • Process improvement
  • Customer relationship management
  • Time management
  • Multitasking and organization
  • Technical support
  • Customer relations

Timeline

Customer Service Representative

Sagility
01.2023 - 06.2025

Teacher

Kids R Kids Learning Academy
07.2021 - 01.2023

High School Diploma -

Hightower High School

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