Diarra Spinks

Responsible for working with children who have different disabilities, to create and achieve goals for being successful in their community.

• Provided counseling and emotional support for [Type] patients.
• Communicated with relatives of patients about diagnoses and treatment programs.
• Practiced cognitive behavioral, motivational enhancement and structural family therapy.

• Analyzed fraud patterns using advanced analytics tools to identify and mitigate risks.
• Collaborated with cross-functional teams to enhance fraud detection strategies and improve response protocols.
• Developed training materials and conducted workshops for staff on emerging fraud trends and prevention techniques.
• Led investigations into complex fraud cases, ensuring thorough documentation and compliance with regulatory standards.

• Responsible for taking over 150 inbound calls daily.
• Managed cash stock and inventory balances accurately.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Handled over 150 incoming calls and emails per day from customers.
• Resolved escalated customer issues quickly to drive client retention.
• Worked under strict deadlines and responded to service requests and emergency call-outs.