DIASHAN WALDRON
Summary
Driven professional with proven expertise in process optimization and team collaboration, skilled in improving operational efficiency and resolving complex challenges. Demonstrates strong analytical problem-solving and effective communication skills. Ready to leverage experience to grow and contribute positively in a new role.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Process Lead
Go PUFF
Manhattan
12.2023 - Current
- Evaluating process performance metrics, identifying areas for improvement to enhance efficiency.
- Effectively managed teams, promoting a culture of open communication and collaboration to optimize performance.
- Collaborating with cross-functional departments to swiftly resolve interdepartmental challenges.
- Ensuring quality assurance by enforcing compliance with established guidelines and conducting regular inspections of final products.
Call Center Representative
Spectrum
New York
05.2021 - 10.2022
- Managed high-volume inbound calls, delivering outstanding customer support with professionalism and composure.
- Expertly resolved escalated customer inquiries and issues, ensuring high levels of client satisfaction.
- Implemented strategies to increase customer satisfaction by promptly addressing inquiries and concerns.
Salesperson
macys
New York
05.2017 - 03.2019
- Communicated product features, advantages, and benefits to customers.
- Utilized problem solving skills to identify customer needs and provide optimal solutions.
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
Education
Jamaica High School
Queens, NYSkills
- Issue Resolution
- Inbound Phone Management
- Team Collaboration
- Time Management
- Multitasking
- Reliability
- Relationship Building
- Team Supervision
- Time Management Abilities
- Leadership trained
Timeline
Process Lead
Go PUFF
12.2023 - Current
Call Center Representative
Spectrum
05.2021 - 10.2022
Salesperson
macys
05.2017 - 03.2019
Jamaica High School