Diaviyon Williams
Aubrey,TX
Summary
Dynamic Service Technician with a strong mechanical background , recognized for exceptional customer service and attention to detail. Expert in installation and repair in fluid dynamics and hydraulic systems , consistently delivering tailored solutions that enhance service quality. Proven ability to strengthen client relationships and effectively manage emergency maintenance requests, ensuring operational excellence in fast-paced high-volume environments.
Overview
5
5
years of professional experience
Work History
Field Service Manager
Harvill Industries
03.2025 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted thorough inspections of hoses, ensuring they met or exceeded industry standards for safety and performance.
- Provided exceptional customer service by accurately diagnosing and resolving complex hose and fitting issues.
- Maintained detailed records of all work performed, including repair logs, inspection results, and client interactions.
- Provided on-site support for clients experiencing hose failures, promptly addressing issues to minimize downtime and maintain strong customer relationships.
Service Technician
Pirtek
06.2022 - 02.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Service Technician
Pirtek
02.2021 - 06.2022
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met deadlines for hose assembly projects while maintaining high-quality standards in both workmanship and materials used.
- Performed routine maintenance on hydraulic equipment, prolonging the lifespan of machinery while minimizing costly repairs or replacements.
- Reduced downtime by quickly identifying faulty equipment and completing necessary repairs or replacements promptly.
Education
High School Diploma -
Woodlawn High School
Shreveport, LASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Field repairs
- Power tools operation
- Service quality
- Vehicle maintenance
- Accountability and work ethic
- Issue escalation
- Mechanical background
- Hand tools proficiency
Timeline
Field Service Manager
Harvill Industries
03.2025 - Current
Service Technician
Pirtek
06.2022 - 02.2025
Service Technician
Pirtek
02.2021 - 06.2022
High School Diploma -
Woodlawn High School
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