DIAZ SMITH
Scottsdale,AZ
Summary
Organized and dependable professional with experience in customer service, technical support, scheduling, and people-facing roles. Skilled in multitasking while maintaining a positive attitude. Known for taking initiative and providing solutions in dynamic environments. Trusted to manage calendars and communicate with care and professionalism.
Overview
9
9
years of professional experience
Work History
LEAD FIELD SERVICES
Safelite
Phoenix, AZ
05.2024 - 04.2025
- - Greeted customers, visitors, and vendors over the phone in a high-volume service center.
- - Directed calls to appropriate departments and ensured smooth scheduling across service teams.
- - Managed up to 30+ appointments per day, coordinating logistics and follow-through with accuracy.
- - Processed customer paperwork, including service and warranty documents, with attention to detail.
- - Resolved complaints calmly and professionally, ensuring high satisfaction rates.
COLLECTIONS REPRESENTATIVE
Bread Financial
Phoenix, AZ
10.2022 - 05.2024
- - Contacted 50+ customers daily via phone, email, or mail to resolve overdue accounts.
- - Negotiated payment plans, reducing delinquencies and improving recovery rates by 12%.
- - Investigated account discrepancies and ensured records were updated accurately.
- - Met and exceeded monthly collection targets consistently.
- - Collaborated with internal teams and flagged escalated accounts for legal action.
CUSTOMER TECHNICAL SUPPORT REPRESENTATIVE
CLEAR
Phoenix, AZ
08.2021 - 10.2022
- - Handled biometric ID verification and CDC vaccination credentials across multiple systems.
- - Provided multi-channel technical support for software, hardware, and connectivity issues.
- - Resolved 90% of issues on first contact while maintaining service quality metrics.
- - Recommended improvements to streamline support processes based on customer feedback.
REMOTE RESERVATIONS AGENT
Aerotek
Phoenix, AZ
07.2019 - 08.2021
- - Processed reservations, changes, and cancellations while managing real-time availability.
- - Answered up to 60+ daily customer inquiries regarding services, policies, and pricing.
- - Resolved booking issues efficiently and maintained 98% call satisfaction rate.
- - Upsold travel packages and generated an average of $2,000 in monthly added revenue.
SALES ASSOCIATE/RECRUITER
Michael Kors
Phoenix, AZ
06.2016 - 07.2019
- - Provided styling and product recommendations to 100+ weekly customers.
- - Consistently exceeded monthly sales goals by 10–15%.
- - Led recruitment and onboarding of retail team members, filling key roles in under 2 weeks.
- - Managed inventory, merchandising, and visual presentation for flagship location.
Education
High School Diploma - undefined
Sweetwater High School
Skills
- Customer & Technical Support
- Software Proficiency
- CRM Tools
- Cold Calling
- Appointment Scheduling
- Leadership
- Time Management
- Conflict Resolution
- Calendar Management
Timeline
LEAD FIELD SERVICES
Safelite
05.2024 - 04.2025
COLLECTIONS REPRESENTATIVE
Bread Financial
10.2022 - 05.2024
CUSTOMER TECHNICAL SUPPORT REPRESENTATIVE
CLEAR
08.2021 - 10.2022
REMOTE RESERVATIONS AGENT
Aerotek
07.2019 - 08.2021
SALES ASSOCIATE/RECRUITER
Michael Kors
06.2016 - 07.2019
High School Diploma - undefined
Sweetwater High School