DiCarlo Washington
Mount Holly,North Carolina
Summary
Seeking a career position that I will commit to working together, creating superior environments and enhancing the quality of your life. Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader 4 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
11
11
years of professional experience
Work History
Branch Manager
Skyla/Charlotte Metro Credit Union
Charlotte, NC
05.2019 - Current
- Responsible for proactively leading, implementing, and developing the sales and service efforts while creating a memorable member experience
- Monitor and supervise the daily branch activity and branch personnel in Teller Operations and Retail Services
- Facilitate branch activity, including number of transactions, teller errors, loan, new accounts, and adherence to the credit union policies
- Accountable for the branch growth as well as developing and maintaining a quality sales and service culture.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Assistant Director/Official/Trainer
Yes I Can Basketball Inc.
08.2013 - Current
- Direct multiple training locations
- Conduct/over saw high energy teaching sessions for youth basketball program
- Work closely with an impressive number of parents in coordinating their son's schedules/games/customer relations
- Fill in as basketball official for high school boys and youth games.
Member Service Advisor
Charlotte Metro Credit Union
01.2016 - 05.2019
- Responsible for building relationships and increasing market share by selling products and services
- Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act
- Solicit all types of new accounts, cross sell services, and add new relationships to existing accounts based on the member needs in an effort to meet both credit union and individually established goals
- Utilize sales tools to effectively cross sell products and services, member referrals, and promote the credit union brand.
Cashier/Front End
Dick's Sporting Goods
09.2013 - 09.2017
- Fulfill the company defined customer experience by being a friendly, available, customer focused, excited team member
- Consistently promoting company programs including warranty sales, scorecard, private label credit card, etc
- Cash register ringing and cash handling
- Greet customers sincerely and enthusiastically, listening and fielding customer questions
- Organizing and displaying merchandise to company standards.
Teller
Charlotte Metro Credit Union
05.2014 - 01.2016
- Complete all members deposits of all types, ensuring the proper endorsement on negotiable instruments within the deposits
- Facilitate the disbursement of cash withdrawals, issues official checks, maintain proper amounts of currency and coin, and perform other duties as asked by members
- Balance cash drawers each day within the 'Cash Balancing Standards' and report results by the end of each business day
- Identify opportunities to cross-sell products and services to maximize members needs.
Education
Bachelor of Science - Sport Administration
University of Cincinnati
06.2011
Skills
- Computer: Microsoft excel, Word, PowerPoint, Outlook, and Symitar
- Ability to effectively communicate with peers and upper management
- Ability to work with numerous account tasks within deadlines and produce high quality work
- Dependable, flexible, approachable with a willingness to learn and grow
- High level of attention to detail
- Relationship Building
- Customer Service
- Performance Reviews
- Sales Development
- Relationship building and management
- Interviewing and Hiring
- Coaching and Mentoring
- Account Review
Awards Certificates
- Margaret Cline-Wert Excellence Award
- Leadership Development Institute- Attended yearlong immersive program at UNC, Chapel Hill and graduated with certificate. Program included the following key areas; Situational Leadership, Situational Coaching, DISC, Emotional Intelligence, Strategic Talent Development, Change Management, Empathy and Employee Engagement. Program was developed and managed by the Carolinas Credit Union League and the Center for Leadership Studies
Timeline
Branch Manager
Skyla/Charlotte Metro Credit Union
05.2019 - Current
Member Service Advisor
Charlotte Metro Credit Union
01.2016 - 05.2019
Teller
Charlotte Metro Credit Union
05.2014 - 01.2016
Cashier/Front End
Dick's Sporting Goods
09.2013 - 09.2017
Assistant Director/Official/Trainer
Yes I Can Basketball Inc.
08.2013 - Current
Bachelor of Science - Sport Administration
University of Cincinnati
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