Hi, I’m
Cody Dickinson
Medical Insurance Claims Processor
Summary
Responsible Medical Claims Processor with strong attention to detail and juggles multiple tasks. Go-getter committed to handling claims expeditiously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
3
Certifications
Work History
Apria HealthcareLake Forest, CA
Customer Qualification
03.2023 - Current
Job overview
- Updated account information to maintain customer records.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Carpenter InsuranceNavarre, FL
Customer Service Representative
08.2021 - Current
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reach out to customers via email and telephone to verify account information. Processing applications for re-write, new business, and renewals. Processing Endorsements promptly.
- Updated account information to maintain customer records
Okaloosa County Sheriff's OfficeShalimar, Florida
Deputy Sheriff
11.2020 - 07.2021
Job overview
- Served court documents and completed civil process duties for cases.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Maintained structure and security during court proceedings.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Served court documents and completed civil process duties for cases
Cody Dickinson Photography Navarre, FL
Owner/Operator
01.2019 - 01.2020
Job overview
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed day-to-day business operations.
- Aligned branding initiatives and sales strategies with client goals.
- Maintained up-to-date administrative records to monitor operational conditions.
- Consulted with customers to assess needs.
- Established foundational processes for business operations.
- Managed day-to-day business operations
Hampton HyundaiFort Walton Beach , FL
Customer Service Associate
01.2015 - 01.2016
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Offered basic technical support for clients on wide range of company products.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
AEINavarre, FL
Customer Service Associate
09.2014 - 11.2014
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Offered basic technical support for clients on wide range of company products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Responded to customer calls and emails to answer questions about products and services.
- Effective liaison between customers and internal departments.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Jacksonville UniversityJacksonville, FL
Some College (No Degree) from Insurance CSR
10.2021 - 10.2021
George Stone Technical Collage Pensacola, FL
Certificate from Law Enforcement
01.2020 - 07.2023
University of Management And TechnologyArlington, VA
Some College (No Degree) from Business Management
08.2014 - 01.2016
Skills
Excellent customer service
Interpersonal communication
Multi-System operations
Insurance verification
Financial aid processing
Experience with policy and procedure compliance
Creative problem solving
Administrative support
Account management
Recordkeeping
Professional demeanor
Complaint resolution
Health insurance
Ethical and honest
Certification
Certificate of Compliance Law Enforcement office
Timeline
Customer Qualification
Apria Healthcare
03.2023 - Current
Jacksonville University
Some College (No Degree) from Insurance CSR
10.2021 - 10.2021
Customer service representative
10-2021
Customer Service Representative
Carpenter Insurance
08.2021 - Current
Certificate of Commendation
03-2021
Deputy Sheriff
Okaloosa County Sheriff's Office
11.2020 - 07.2021
Certificate of Compliance Law Enforcement office
11-2020
George Stone Technical Collage
Certificate from Law Enforcement
01.2020 - 07.2023
Owner/Operator
Cody Dickinson Photography
01.2019 - 01.2020
Customer Service Associate
Hampton Hyundai
01.2015 - 01.2016
Customer Service Associate
AEI
09.2014 - 11.2014
University of Management And Technology
Some College (No Degree) from Business Management
08.2014 - 01.2016