Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cody Dickinson

Medical Insurance Claims Processor
Cody Dickinson

Summary

Responsible Medical Claims Processor with strong attention to detail and juggles multiple tasks. Go-getter committed to handling claims expeditiously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
years of professional experience
3
Certifications

Work History

Apria Healthcare
Lake Forest, CA

Customer Qualification
03.2023 - Current

Job overview

  • Updated account information to maintain customer records.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

Carpenter Insurance
Navarre, FL

Customer Service Representative
08.2021 - Current

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reach out to customers via email and telephone to verify account information. Processing applications for re-write, new business, and renewals. Processing Endorsements promptly.
  • Updated account information to maintain customer records

Okaloosa County Sheriff's Office
Shalimar, Florida

Deputy Sheriff
11.2020 - 07.2021

Job overview

  • Served court documents and completed civil process duties for cases.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Gathered information and evidence to assist in solving crimes.
  • Maintained structure and security during court proceedings.
  • Investigated incidents and crimes, collected evidence and recorded witness statements.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Assessed and analyzed data to clarify course of criminal prosecution.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
  • Managed debriefings for criminal subjects to acquire data relevant to investigations.
  • Served court documents and completed civil process duties for cases

Cody Dickinson Photography
Navarre, FL

Owner/Operator
01.2019 - 01.2020

Job overview

  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Managed day-to-day business operations.
  • Aligned branding initiatives and sales strategies with client goals.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Consulted with customers to assess needs.
  • Established foundational processes for business operations.
  • Managed day-to-day business operations

Hampton Hyundai
Fort Walton Beach , FL

Customer Service Associate
01.2015 - 01.2016

Job overview

  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered basic technical support for clients on wide range of company products.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

AEI
Navarre, FL

Customer Service Associate
09.2014 - 11.2014

Job overview

  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Effective liaison between customers and internal departments.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Jacksonville University
Jacksonville, FL

Some College (No Degree) from Insurance CSR
10.2021 - 2021.10

George Stone Technical Collage
Pensacola, FL

Certificate from Law Enforcement
01.2020 - 2023.07

University of Management And Technology
Arlington, VA

Some College (No Degree) from Business Management
08.2014 - 2016.01

Skills

Excellent customer service

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Certification

Certificate of Compliance Law Enforcement office

Timeline

Customer Qualification

Apria Healthcare
03.2023 - Current

Jacksonville University

Some College (No Degree) from Insurance CSR
10.2021 - 2021.10

Customer service representative

10-2021

Customer Service Representative

Carpenter Insurance
08.2021 - Current

Certificate of Commendation

03-2021

Deputy Sheriff

Okaloosa County Sheriff's Office
11.2020 - 07.2021

Certificate of Compliance Law Enforcement office

11-2020

George Stone Technical Collage

Certificate from Law Enforcement
01.2020 - 2023.07

Owner/Operator

Cody Dickinson Photography
01.2019 - 01.2020

Customer Service Associate

Hampton Hyundai
01.2015 - 01.2016

Customer Service Associate

AEI
09.2014 - 11.2014

University of Management And Technology

Some College (No Degree) from Business Management
08.2014 - 2016.01

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Cody DickinsonMedical Insurance Claims Processor