Dickson Mururu

Managed all vehicle services, equipment, vehicle service teammates, and service instructions to increase capacity utilization through efficient processing of tire and service demand.

Managed retail store operations and ensured that tire unit sales, automobile service sales,customer retention, and overall operating profit opportunities are maximized.

Managed all vehicle services, equipments, vehicle service teammates, and service instructions to increase capacity utilization through efficient processing of tire and service demand.

• Resolved customer complaints in professional and timely manner.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Led and provided quality customer care. Used excellent communication skills to explain sales promotions, establish time commitments between technicians and customers and checkout procedures.

Introduced tire products and automobile repair services to customers in person and with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention.