Dieba Sow
Medical Biller, Clinical Assistant, Home Health Aid
Philadelphia,PA
Summary
Bilingual professional and Clinical Assistant with 5 years experience in customer service. Experienced in both hospital and business settings across diverse communities. Friendly and adaptable to remain calm in fast-paced and stressful situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CLINICAL ASSISTANT & MEDICAL BILLER
Harvard Cardiovascular
Bensalem PA, Philadelphia PA, Cherry Hill NJ
09.2019 - Current
- Submitted claims and followed up with health insurance companies to collect reimbursement for services such as tests, treatments, and procedures.
- Investigated and fixed denied claims.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person as well as arranged for hospital admission, laboratory tests, imaging/radiology, and in-office testing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Obtained authorization and or pre-certifications from insurance and also referrals from Primary Care providers.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as vitals and patient history.
- Updated and filed medical records, filled out insurance forms and managed correspondence.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Sales Associate
Forever 21
Willow Grove, PA
11.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Supported clients throughout purchasing process as well as serving as cashier.
Restaurant Manager
Goree Halal Restaurant
Philadelphia, PA
01.2016 - 10.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Daycare Assistant
Around The Clock Daycare
Philadelphia, PA
05.2018 - 08.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
Education
Bachelor of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA05.2024
Bachelor of Arts - Business Administration
Temple University
Philadelphia, PAHigh School Diploma -
Philadelphia High School For Girls
Philadelphia, PA06.2019
Skills
- Pharmacy Relations
- Problem Anticipation and Resolution
- Medical Charts and Records
- Billing Systems and Software
- EMR Systems (Athena/ Phreesia/ EPIC)
- Microsoft
- Customer Service
- Medical Terminology
- Insurance Portals
Certification
- CHHA - Certified Home Health Aide
- First Aid/ CPR Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Fulani
Native or Bilingual
Wolof
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CLINICAL ASSISTANT & MEDICAL BILLER
Harvard Cardiovascular
09.2019 - Current
Sales Associate
Forever 21
11.2018 - 08.2020
Daycare Assistant
Around The Clock Daycare
05.2018 - 08.2018
Restaurant Manager
Goree Halal Restaurant
01.2016 - 10.2018
Bachelor of Arts - Health Care Studies
Community College of Philadelphia
Bachelor of Arts - Business Administration
Temple University
High School Diploma -
Philadelphia High School For Girls
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