Diego Alcantara
Hollister
Summary
Motivated service worker with exceptional social skills, communication abilities, and a strong customer service background. Dedicated to following health and safety guidelines, as well as handling food items properly. Proactively pursues every opportunity to support team members and address issues efficiently.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
11.2024 - Current
- Maintained regular and consistent attendance and punctuality.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Delegated other closers on tasks
Barista
Starbucks
03.2024 - 11.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained professionalism with customer having varying concerns, utilizing de-escalation techniques when necessary.
Education
Bachelor of Science - Chemical Engineering
De Anza
Cupertino06-2028
High School Diploma -
San Benito High School
Hollister, CA06.2023
Skills
- Up-selling
- Adaptive and creative
- Conflict mediation
- Soft selling
- Opening and closing duties
- Conversant in Spanish
- Team collaboration
- Speedy and efficient
- Problem-solving
- Exceptional customer service
- Verbal and written communication
- Attention to detail
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Barista
Starbucks
11.2024 - Current
Barista
Starbucks
03.2024 - 11.2024
Bachelor of Science - Chemical Engineering
De Anza
High School Diploma -
San Benito High School
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