Diego Almanza
Hearne,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
College Station, TX
03.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Supervisor
Bahama Bucks
College Station , TX
05.2020 - 03.2023
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
Education
Associate of Science - Construction Science
Blinn College
Bryan05-2023
Bachelor of Science - Construction Management
Sam Houston State University
Huntsville, TXSkills
- Upselling
- Order Processing
- Payment Processing
- Promotional Support
- Customer Needs Assessment
- Product Sales
- Multi-Tasking Strength
- Product Knowledge
- Retail Store Operations
- Customer Service
- Sales Strategies
Timeline
Sales Associate
Lowes Home Improvment
03.2023 - Current
Supervisor
Bahama Bucks
05.2020 - 03.2023
Associate of Science - Construction Science
Blinn College
Bachelor of Science - Construction Management
Sam Houston State University