Diego Cabrera
Manassas,VA
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology. Highly motivated and dedicated professional committed to delivering outstanding results in the financial industry. Possesses a strong work ethic, excellent communication skills, and a passion for exceeding expectations. Eager to leverage academic background and industry experience to contribute to organizational success and personal growth.
Overview
2
2
years of professional experience
Work History
Loan Specialist
Regional Finance
Woodbridge, VA
11.2023 - Current
- Provide exceptional service to all customers.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
- Maintain office cash with accuracy and proper security.
- Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
- Minimize delinquent debt through calling customers and collecting on past-due accounts.
- Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
- Transport money and deposits to and from bank.
- Do duties as assigned by leadership.
Loan Consultant (temp)
Lendmark
Manassas, VA
08.2023 - 09.2023
- Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
- Process payments, distributions, and make recommendations regarding loan approvals.
- Approve loans up to established lending limits and complete loan closings.
- Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
- Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
- Actively market all branch products and services to individuals.
- Perform all other duties as assigned by management.
Account Representative
Mariner Finance
Manassas, VA
06.2022 - 02.2023
- Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
- Processes credit loan applications. Analyzes credit & financial information for current and potential customers.
- Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
- Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
- Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
- Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
- Perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
Education
Bachelor of Business Administration - Human Resources Management
Old Dominion University
Norfolk, VA07-2025
Associate Degree - General Studies
Northern Virginia Community College
Manassas, VA08-2023
Skills
- Lending
- Loans
- Collections
- Communication
- Credit
- Financial Reporting
- Sales
- Computer Literacy
- Cash Handling
Timeline
Loan Specialist
Regional Finance
11.2023 - Current
Loan Consultant (temp)
Lendmark
08.2023 - 09.2023
Account Representative
Mariner Finance
06.2022 - 02.2023
Bachelor of Business Administration - Human Resources Management
Old Dominion University
Associate Degree - General Studies
Northern Virginia Community College