Theresa Martin
Steubenville,OH
Summary
Accomplished in enhancing customer satisfaction and streamlining processes at One Main Financial, I excel in financial services and leadership. Demonstrated success in lending and property management, achieving high approval rates and fostering strong client relationships. Skilled in MS Office and problem-solving, I drive efficiency and growth, meeting ambitious performance targets.
Overview
26
26
years of professional experience
Work History
Consumer Loan Sales Specialist
One Main Financial
Steubenville, Ohio
08.2024 - Current
- Handled consumer loan applications, achieving high approval rates and enhancing customer satisfaction
- Collaborated with team to streamline loan processes, reducing processing time and improving efficiency
- Analyzed financial data to assess creditworthiness, resulting in informed lending decisions
- Provided personalized loan solutions, boosting client retention and fostering strong client relationships
- Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedure
- Negotiate with customers to resolve accounts
- Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
- Investigate, research, and track consumer information using online skip tracing tools
- Work in a goal-oriented environment to meet production indicators
- Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
- Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Office Manager
WesBanco Bank
Steubenville, Ohio
03.2023 - 07.2024
- Manage office operations, ensuring compliance and achieving financial goals
- Enhance customer service by identifying and addressing financial needs
- Oversee payroll, scheduling, audits, and training for optimal performance
- Foster relationships with customers, providing tailored solutions for growth
Loan Specialist
Hancock County Saving Bank
09.2021 - 03.2023
- Experienced Retail Lending Officer in Consumer Lending
- Capable of completing work efficiently and accurately, rarely having any mistakes
- Working closely with customers to identify and facilitate their lending needs through applying consultation, credit reviewing, and debt management
- Proficient in Word
- Excellent written and verbal skills
Property Manager
Cedar One
07.2018 - 09.2021
- Managing all aspects of assigned properties
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
- Contracts with tenants by negotiating leases and collecting security deposit
- Enforces occupancy policies and procedures by confronting violators
- Terminating leases and initiating eviction proceedings
Assistant Manager
First National Bank
04.1999 - 07.2018
- Experienced Retail Lending Officer in Consumer Lending
- Promote growth and development of a $31 Billion Dollar Branch
- Exemplify leadership by setting a strong example to follow
- Capable of completing work efficiently and accurately, rarely having any mistakes
- Demonstrate problem solving techniques and excellent Customer Service skills
Education
ASSOCIATES DEGREE - APPLIED AND APPLIED BUSINESS TECHNOLOGY
Jefferson Community College
Steubenville, OH05.1993
Skills
- Customer Service
- Written Correspondence
- Office Skills
- MS Office
- Communication
- Typing
- Data Entry
- Organization
- Presentations
- Multi-tasking
- Management
- Leadership
- Problem-Solving
- Financial Services
- Lending
- Property Management
- Payroll
- Scheduling
- Auditing
- Training
Phone
(740) 381-7257, tel:(740)%20381-7257
Additionalinformation - Activities
- Treasurer of the IC Mingo Chiefs Football Association
- Member of the Indian Creek PTO
- Assistant Basketball Coach for Upward League
- Past Notary in Ohio
- NMLS License
Timeline
Consumer Loan Sales Specialist
One Main Financial
08.2024 - Current
Office Manager
WesBanco Bank
03.2023 - 07.2024
Loan Specialist
Hancock County Saving Bank
09.2021 - 03.2023
Property Manager
Cedar One
07.2018 - 09.2021
Assistant Manager
First National Bank
04.1999 - 07.2018
ASSOCIATES DEGREE - APPLIED AND APPLIED BUSINESS TECHNOLOGY
Jefferson Community College
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