Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Carrasco

Pearsall,TX

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in employee training and customer service. Proven ability to enhance team performance through effective mentorship and active listening. Skilled in safe food handling and decision-making, consistently delivering high-quality service while fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
10.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.

Crew Member

Golden Chick
06.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Kitchen Staff Member

Burger King
04.2023 - 06.2023
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
  • Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
  • Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.

Crew Trainer

McDonald's
09.2022 - 04.2023
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Associate of Arts - Criminal Justice

Southwest Texas Junior College
Uvalde, TX
05-2025

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Safe food handling
  • Decision-making
  • Workplace safety

Timeline

Crew Trainer

McDonald's
10.2023 - Current

Crew Member

Golden Chick
06.2023 - 09.2023

Crew Kitchen Staff Member

Burger King
04.2023 - 06.2023

Crew Trainer

McDonald's
09.2022 - 04.2023

Associate of Arts - Criminal Justice

Southwest Texas Junior College

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