Diego Castro
Las Vegas,NV
Summary
Customer service professional with extensive experience in cash handling and promoting loyalty. Delivered accurate transactions and enhanced shopping experiences through effective teamwork and communication. Highly organized and reliable, with a strong focus on operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front End Associate
El Pollo Loco
Las Vegas, NV
06.2025 - Current
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Performed daily opening and closing procedures according to standard operating procedures.
- Greeted customers warmly upon arrival and identified their needs.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
Cashier
Walmart
06.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in the front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted with both completing online orders and taking the orders out.
- Unloaded merchandise from shipment trucks and restocked the shelves with the merchandise.
Education
High School Diploma -
Centennial High School
10200 W Centennial Pkwy06-2024
Skills
- Customer service
- Customer assistance
- Food handler safety training card
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling and management
- Written and verbal communication
- Professionalism and courtesy
- Team collaboration
- Reliability and punctuality
- Transaction processing
- Adaptability to changes
- Effective communication
- Conflict resolution
- Attention to detail
- Sales support
- Operating system installation
- Electronics repair
- Hardware testing
- System assembly
Timeline
Front End Associate
El Pollo Loco
06.2025 - Current
Cashier
Walmart
06.2022 - 08.2023
High School Diploma -
Centennial High School