Diego Curi Tapia
Union
Summary
Skilled specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills.
Expert in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
12
12
years of professional experience
Work History
Specialist
Lowes Home Improvment
Morganville
03.2026 - Current
- Assisted customers with product selection and home improvement advice.
- Maintained product displays and ensured store organization and cleanliness.
- Processed customer transactions accurately at the register.
- Collaborated with team members to restock shelves efficiently.
- Answered customer inquiries about products and services effectively.
- Assisted in developing strategies to increase customer satisfaction levels.
Bus Operator
New Jersey Transit
Maplewood
12.2021 - 02.2026
- Transported passengers safely along designated routes.
- Conducted pre-trip inspections of buses for safety compliance.
- Assisted passengers with disabilities during boarding and disembarking.
- Enforced safety protocols and regulations during operations.
- Communicated with dispatch to report delays or service issues.
Flooring Sales Specialist
Lowes Home Improvement
Paterson
05.2019 - 09.2021
- Provided expert knowledge on flooring materials, styles, and installation processes.
- Collaborated with installation teams to ensure accurate product delivery and setup.
- Managed inventory levels for flooring products to maintain stock availability.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
Sales Specialist
Lowes Home improvement
Union
07.2015 - 04.2019
- Assisted customers in selecting home improvement products and solutions.
- Maintained knowledge of current promotions and product features for effective selling.
- Provided recommendations based on customer needs and project requirements.
- Resolved customer inquiries and concerns efficiently and professionally.
Driver/Retail Customer Service Associate
Advanced Auto Parts
Hillside
01.2014 - 06.2015
- Operated delivery vehicles to transport auto parts efficiently.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
Education
East Side High School
Newark, NJSome College (No Degree) - General Studies
Essex County College
Newark, NJSkills
- Customer service
- Sales techniques
- Maintenance and repair
- Continuous improvement
- Inventory management
- Safety compliance
- Effective communication
- Teamwork and collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Specialist
Lowes Home Improvment
03.2026 - Current
Bus Operator
New Jersey Transit
12.2021 - 02.2026
Flooring Sales Specialist
Lowes Home Improvement
05.2019 - 09.2021
Sales Specialist
Lowes Home improvement
07.2015 - 04.2019
Driver/Retail Customer Service Associate
Advanced Auto Parts
01.2014 - 06.2015
East Side High School
Some College (No Degree) - General Studies
Essex County College