Diego Esparza
Adelanto,CA
Summary
Accomplished Manager with a proven track record at McDonald's Restaurant, adept in team leadership and customer service. Excelled in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional decision-making and relationship-building skills. Skilled in staff training and development, ensuring high-quality service delivery and safety procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
McDonald's Restaurant
Victorville, CA
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cast Member
Chuck E Cheese
Victorville, CA
01.2022 - 05.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Education
Diploma -
Adelanto High School
Adelanto, CA05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Relationship building
- Safety procedures
- Cash handling
- Basic Math
- Bilingual
Certification
Food Safety Certification
Languages
Spanish
Native or Bilingual
Timeline
Manager
McDonald's Restaurant
06.2022 - Current
Cast Member
Chuck E Cheese
01.2022 - 05.2022
Diploma -
Adelanto High School