- Avid Reader
- Music
- I compose my own music, sing, and write lyrics
- Listening to music
- Playing Piano
Diego Espino
Houston,Texas
Summary
Dynamic professional with a proven track record at Rocket Farm Restaurants, excelling in customer service and liquor knowledge. Demonstrated ability to increase customer satisfaction and adapt to change, showcasing strong multitasking and problem-solving skills. A reliable team player committed to hospitality excellence and efficient operations. Bringing warm, friendly demeanor and excellent communication skills. Recent graduate with foundational knowledge in Musics and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Rocket Farm Restaurants
02.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Host
Rocket Farm Restaurants
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Service Assistant
Rocket Farm Restaurants
04.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Education
Houston Community College
Houston, TXBachelor of Arts - Entertainment And Recording Industry Management
Texas Southern University
Houston, TX05.2027
High School Diploma -
Heights High School
Houston, TX05.2023
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Complex Problem-Solving
- Cash Register Operation
- Hospitality service expertise
- Adaptable to change
Certification
- Certification in Adobe Photoshop - December 2019
- Certification in Adobe Premier Pro - May 2022
Awards
Throughout High School I went to State Competition for three ensembles and two solos. My other band mates and I had to receive a superior rating of a 1 to qualify, in which we did.
Interests
Timeline
Bartender
Rocket Farm Restaurants
02.2024 - Current
Host
Rocket Farm Restaurants
10.2023 - Current
Service Assistant
Rocket Farm Restaurants
04.2023 - Current
- Certification in Adobe Photoshop - December 2019
- Certification in Adobe Premier Pro - May 2022
Houston Community College
Bachelor of Arts - Entertainment And Recording Industry Management
Texas Southern University
High School Diploma -
Heights High School
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