Diego Garcia
Brooklyn,NY
Summary
Results-driven IT Help Desk Support professional with 4 years of experience in diagnosing and resolving hardware and software issues. Proven track record in delivering exceptional customer service, enhancing IT processes, and improving user experiences. Adept at technical troubleshooting and network problem resolution, with a strong focus on operational efficiency. Committed to utilizing expertise to contribute to team success and elevate customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support
Jones Lang Lasalle
Laguardia airport
06.2022 - Current
- Assisted users with technical issues, including software installation, network connectivity, and hardware malfunctions
- Provided troubleshooting over phone, email, and remote support tools
- Logged and resolved support tickets in a timely manner
- Worked with the IT team on system updates and security improvements
- Assisted with troubleshooting and maintenance of IT systems, reducing ticket resolution
- Improved IT processes by documenting common issues and resolutions in a centralized knowledge base
Freelance IT Support
- Provided freelance IT support, helping small businesses set up and maintain their networks
- Helped friends and family troubleshoot computer and mobile device issues
- Built and repaired computers, improving performance and longevity
Education
BS - Cyber Security
South Hampshire University
Online03-2028
High School Diploma -
Bayside High School
Bayside, NY02.2021
Skills
- Hardware and Software Troubleshooting
- Customer Support and Communication
- Network Setup and Maintenance
- Problem-Solving and Critical Thinking
- Windows and macOS systems
- Operating Systems (Windows, macOS, Linux)
- Active Directory and User Management
- IT Security and Compliance
- Remote Support and Ticketing Systems
- Microsoft Office Suite and Cloud Services
- Project Management and Documentation
Certification
CompTIA A+ Certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
IT Support
Jones Lang Lasalle
06.2022 - Current
Freelance IT Support
BS - Cyber Security
South Hampshire University
High School Diploma -
Bayside High School
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