Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Garcia

Villavicencio

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding. Employs empathetic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Interpreter

Interactive Contact Center
Villavicencio
01.2025 - 07.2025
  • Provided oral interpretations for clients during special events.
  • Enhanced communication between clients and non-English speakers.
  • Interpreted remotely through video or phone.
  • Utilized active listening and cultural sensitivity to convey accurate interpretations.

Customer Service Representative

Teleperformance
Villavicencio
03.2022 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively.
  • Enhanced customer satisfaction by promptly addressing concerns.
  • Negotiated with dissatisfied customers to turn negative reviews into positive testimonials.

Customer Service Representative

OutPLEX
Villavicencio Meta
09.2021 - 02.2022
  • Investigated and resolved customer inquiries.
  • Educated customers about billing, payment processing, and support policies.
  • Responded to customer requests, offering excellent support.

Education

High School Diploma - Music Production: Sound Engineer

HR
Villavicencio
01-2023

High School Diploma -

Instituto Politécnico Agroindustrial
Villavicencio
12-2021

Skills

  • English fluency
  • Cross-cultural communication
  • Fluent bilingualism
  • Client support
  • Note-taking techniques
  • Customer service
  • Adaptability and flexibility
  • Client confidentiality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Interpreter

Interactive Contact Center
01.2025 - 07.2025

Customer Service Representative

Teleperformance
03.2022 - 09.2022

Customer Service Representative

OutPLEX
09.2021 - 02.2022

High School Diploma - Music Production: Sound Engineer

HR

High School Diploma -

Instituto Politécnico Agroindustrial