Diego Garcia Gonzalez
Milwaukee,WI
Summary
Motivated Individual who is eager to start gaining experience in their field. Works well independently, but is experienced in working with others and problem solving. Bilingual and focused on creating a great customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSA - Customer Service Associate
Walgreens
09.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- De-escalated situations with unruly customers
Sauté Cook
Noodles & Company
03.2021 - 08.2021
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Adhered to safety procedures for operating and cleaning kitchen tools and machinery to avoid injury and maintain excellent cleanliness.
- Performed thorough quality checks of food plating and presentation.
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Helped other stations and went to wash dishes whenever I wasn't making any orders.
- Prepared all the veggies, meats, and other ingredients that are needed for the day.
- Communicated efficiently with my co-workers during rushes to quickly complete all orders.
Busser
CASA TEQUILA
09.2020 - 03.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Assisted the servers with anything they might need
- Cleaned bathrooms
- Kept a cool head during rushes
Education
No Degree - Banking and Financial Services
Milwaukee Area Technical College, School
Milwaukee, WI05.2024
High School Diploma -
Tenor High School
Milwaukee, WI05.2022
Skills
- Bilingual
- Customer Assistance
- Safe Work Practices
- Quality Control
- Time Management
- Problem Solving
- Teamwork
Certification
- Microsoft Office Excel Specialist
- Intuit Quickbooks Certified User
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSA - Customer Service Associate
Walgreens
09.2021 - Current
Sauté Cook
Noodles & Company
03.2021 - 08.2021
Busser
CASA TEQUILA
09.2020 - 03.2021
No Degree - Banking and Financial Services
Milwaukee Area Technical College, School
High School Diploma -
Tenor High School