Quaishawn Escoffery
Miami,FL
Summary
Dedicated and results-oriented Customer Support Representative with over 5 years of proven experience. Skilled in problem-solving to enhance customer satisfaction through effective issue resolution and detailed query handling. Known for cultivating positive customer relationships, boosting retention rates, and fostering a cohesive team environment.
Overview
5
5
years of professional experience
Work History
CSA - Customer Service Associate
Comcast, Xfinity
01.2023 - Current
- Efficiently manage high-volume inbound and outbound calls, adhering to designated timelines.
- Skillfully employ communication "scripts" to address diverse topics and customer inquiries.
- Identify precise customer needs, provide detailed clarification, conduct thorough issue research, and deliver viable solutions.
- Excel in building enduring customer relationships by consistently exceeding expectations.
- Maintain meticulous call records within the centralized database for streamlined reference.
- Consistently meet and exceed both personal and team qualitative and quantitative targets.
- Leverage previous customer support roles to enhance service quality.
- Exhibit strong phone and verbal communication skills, coupled with active listening abilities.
- Demonstrate adeptness with CRM systems and industry best practices.
- Display a customer-centric focus with a proven ability to adapt to varying personality types.
- Excel in multitasking, prioritization, and efficient time management.
Warehouse Repack Associate
City Furniture
08.2021 - 12.2022
- Spearheaded the safe and efficient spraying and wrapping of furniture for external customer deliveries.
- Provided essential coaching, mentoring, and adherence to standardized work practices.
- Played a pivotal role in the repair of bedding, furniture movement, and processing of damaged items.
- Strategically staged products within accurate zones, employing proper material handling techniques to minimize damages.
- Conducted thorough product inspections, documented damage reasons, and promptly reported to supervisors.
- Verified SKU accuracy and product information to ensure barcode precision and reduce inventory variances.
- Maintained impeccable cleanliness and organization within the work area.
- Ensured total customer satisfaction through collaborative interaction with cross-functional associates.
- Conducted comprehensive on-the-job training sessions for new team members.
- Efficiently completed all assigned tasks and additional duties as required.
Merchandise and Stocking Associate
Sams Club Distribution
11.2020 - 07.2021
- Diligently maintained sales floor and merchandise presentation in alignment with company policies and procedures.
- Expertly zoned areas, arranged and organized merchandise, and meticulously set up product displays.
- Proactively removed damaged goods and executed precise signing and pricing of merchandise.
- Demonstrated adeptness in de-escalating situations with colleagues and customers.
Starbucks Barista
Starbucks
08.2019 - 08.2020
- Cordially greeted customers, facilitated beverage orders, and provided tailored recommendations based on preferences.
- Proficiently prepared and served an array of coffee, espresso drinks, blended coffees, and teas.
- Maintained composure and exceptional service during high-volume periods and special events.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2020
Skills
- Troubleshooting and problem resolution
- Customer Service
- Phone and Email Etiquette
- Strong Work Ethic
- Up-selling and Cross-selling
- Complaint Handling
- Cross-Functional Collaboration
- Database Management
- Relationship Building
- Quality Control
- Account Management
Timeline
CSA - Customer Service Associate
Comcast, Xfinity
01.2023 - Current
Warehouse Repack Associate
City Furniture
08.2021 - 12.2022
Merchandise and Stocking Associate
Sams Club Distribution
11.2020 - 07.2021
Starbucks Barista
Starbucks
08.2019 - 08.2020
High School Diploma -
Miami Norland Senior High School
Similar Profiles
JaShaun PullmanJaShaun Pullman
Rep 3, Finance & Accounting (Court Svcs-XPE) at Comcast-XfinityRep 3, Finance & Accounting (Court Svcs-XPE) at Comcast-Xfinity
Rosemary Tolbert-DavisRosemary Tolbert-Davis
Xfinity Retail Service Associate at Comcast, XfinityXfinity Retail Service Associate at Comcast, Xfinity
ANTHONY HARRISANTHONY HARRIS
Supply Chain Manager at Comcast, XfinitySupply Chain Manager at Comcast, Xfinity